Niki Okita
Tustin,CA
Summary
International Business student at Cal Poly Pomona with experience in customer service leadership, team training, and cross-cultural communication. Fluent in Japanese and English with strong interpersonal and problem-solving skills developed through professional service roles and academic coursework.
Overview
3
3
years of professional experience
Work History
Front Trainer / Customer Service Representative
Beng Gong’s Tea Boba
Irvine, CA
08.2024 - 10.2025
- Trained new employees on customer service standards, store procedures, and workflow.
- Managed front-of-house operations in a fast-paced environment while maintaining service quality.
- Resolved customer concerns professionally to ensure positive guest experiences.
- Collaborated with team members to maintain efficient daily operations.
Server / Host
Little Tokyo Sushi Bar
San Dimas, CA
10.2023 - 05.2024
- Provided attentive service in a high-volume restaurant environment.
- Communicated with kitchen and staff to ensure accurate orders and efficient service.
- Assisted customers with requests and resolved service concerns professionally.
Hostess
Gyu-Kaku Japanese BBQ
Tustin, CA
05.2022 - 08.2023
- Greeted guests and managed reservations and waitlists during busy service periods.
- Coordinated seating arrangements to maximize restaurant efficiency.
- Created a welcoming and professional first impression for guests entering the restaurant.
Education
International Business
California State Polytechnic University, Pomona
Pomona, CA05-2027
Skills
- Data Analysis & Problem Solving
- Microsoft Excel & Google Sheets
- Cross-Cultural Communication
- Customer Service & Client Relations
- Team Leadership & Training
- Research & Data Interpretation
- Japanese (Fluent)
- English (Fluent)
- Creative problem solving
- Interpersonal communication
Affiliations
- Finance Society Member
- Cal Poly Pomona
- Attend networking events with finance and business professionals.
- Learn about industry trends and career opportunities in business and finance.
Languages
English — Fluent
Japanese — Fluent
Timeline
Front Trainer / Customer Service Representative
Beng Gong’s Tea Boba
08.2024 - 10.2025
Server / Host
Little Tokyo Sushi Bar
10.2023 - 05.2024
Hostess
Gyu-Kaku Japanese BBQ
05.2022 - 08.2023
International Business
California State Polytechnic University, Pomona