Anna Rivera Weyer
Palm Coast
Summary
Professional with solid background in managing complex IT projects. Skilled in leading cross-functional teams, ensuring timely project delivery, and aligning technology solutions with business goals. Strong focus on collaboration, adaptability, and achieving results. Proficient in project planning, risk management, and stakeholder communication. Known for reliability and flexibility in dynamic environments. Currently pursuing PMP certification to further strengthen my project management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialist, IT Support
HearUSA
01.2022 - Current
- Partnered with business leaders to implement IT infrastructure for new locations and phone system enhancements.
- Delivered training on VoIP systems for 30+ Greenfield offices, ensuring smooth operations.
- Team collaboration on endpoint deployment, phone infrastructure, and network equipment upgrades.
- Acted as a subject matter expert for voice and data telecommunications networks.
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Information Technology Help Desk/Telecommunications Technician
HearUSA
09.2020 - 01.2022
- Supported over 350 U.S. locations by managing user accounts, rights, and permissions via Active Directory.
- Provided technical support for sycle.net, Citrix, Intune, and other IT systems.
- Enhanced efficiency by resolving recurring technical issues with long-term solutions.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Performed preventive maintenance of telecommunications equipment.
Office Manager / Patient Coordinator
Florida Medical Hearing Center AKA HearUSA
12.2015 - 09.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Master of Science - Information Technology (Cybersecurity)
Florida Institute of Technology
Melbourne, FL05-2020
Bachelor of Science - Business Administration And Management
Berkeley College
New York, NY05-2015
Skills
- IT documentation
- Mobile device management
- Project scheduling
- IT Infrastructure Deployment
- Project Management & Collaboration
- VoIP Systems Implementation & Training
- Active Directory & Office 365 Administration
- Cybersecurity Fundamentals
- Network & Endpoint Equipment Installation
- Ticketing Systems: Jira, Spiceworks
- Effective Communication & Problem Solving
Certification
- Project Management Professional (PMP) Ongoing
- LinkedIn Cisco CCNA (Network Fundamentals & Access) – Jul 2023
- LinkedIn Cisco Network Security (Content & Endpoint Security) – Jul 2023
- LinkedIn Introduction to Cybersecurity (Cisco) – Jul 2023
- LinkedIn CompTIA Network+ (Securing TCP/IP) – Aug 2022
- Linked In Service Excellence – Feb 2022
- LinkedIn Project Management Reinvented for Non-Project Managers - March 2022
- Developing Leaders by WSAudiology Training- January 2024
Timeline
Specialist, IT Support
HearUSA
01.2022 - Current
Information Technology Help Desk/Telecommunications Technician
HearUSA
09.2020 - 01.2022
Office Manager / Patient Coordinator
Florida Medical Hearing Center AKA HearUSA
12.2015 - 09.2020
Master of Science - Information Technology (Cybersecurity)
Florida Institute of Technology
Bachelor of Science - Business Administration And Management
Berkeley College