Anna Rosas
Little Rock
Summary
E-Commerce Manager with 4+ years of combined e-commerce and retail experience improving online order accuracy and customer satisfaction. Skilled in order fulfillment, quality assurance testing, customer communication, and staff training to streamline operations and reduce errors. Collaborative problem-solver focused on optimizing user shopping experiences and growing digital fulfillment capabilities while mentoring teams and supporting operational goals.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
E-Commerce Manager & Prime time produce Lead
Kroger
North Little Rock
11.2022 - Current
- Managed daily e-commerce operations to maintain on-time order fulfillment and improve accuracy.
- Led prime-time produce team to ensure timely preparation and consistent product presentation.
- Managed online product listings, ensuring accurate descriptions and images.
- Trained staff on e-commerce tools and best practices for online sales.
- Trained and supervised staff on safety and production procedures to improve team efficiency and compliance.
Server
Texas Roadhouse
Little Rock
05.2025 - 04.2026
- Took orders accurately and efficiently using the restaurant's POS system.
- Maintained cleanliness and organization of tables and dining area.
- Took very well care of my guest and treated them as friends and family!
- Assisted kitchen staff by ensuring timely delivery of food and beverages.
- Handled customer inquiries and resolved issues promptly and professionally.
- Upsold menu items to enhance guest satisfaction and dining experience.
- Trained new servers on restaurant policies and service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ran every servers foods to their tables.
- Assisted w filling ice, plates, bev naps, and cups during shifts, before, and after.
- Communicated with Expo on any necessary accommodations my guests needed.
CNA
Sherwood nursing and rehabilitation center
Sherwood
01.2021 - 07.2021
- Provided direct personal care to residents following individualized plans, improving daily comfort and compliance.
- Documented vital signs and intake/output accurately to support timely clinical decisions and care continuity.
- Assisted nursing staff with clinical tasks to accelerate treatment delivery in a high-volume setting.
- Ensured patient comfort, safety, and dignity at all times
- Responded promptly to call lights and patient needs in a fast-paced environment
- Maintained a clean, sanitary patient environment in compliance with infection control standards
- Maintained accurate patient records while following HIPAA and confidentiality guidelines.
- Managed sensitive situations with empathy, professionalism, and discretion!!
- Provided compassionate patient care, fostering a trusting environment that enhanced patient comfort and satisfaction.
Cashier
Whole Hog Cafe
Little Rock
05.2019 - 02.2021
- Processed cash transactions and balanced drawer each shift to maintain accurate daily financial records.
- Resolved customer questions about menu and pricing to improve satisfaction and encourage repeat visits.
- Answered incoming calls and recorded orders to maintain smooth service flow during peak periods.
- Greeted guests and took orders efficiently to reduce wait times and increase table turnover.
Host
Santo Coyote
Little Rock
07.2016 - 08.2018
- Delivered exceptional customer service by promptly greeting and welcoming guests.
- Utilized electronic reservation system to efficiently record and monitor guest reservations.
- Organized and arranged tables, chairs, and settings to accommodate groups with special needs or large numbers.
- Managed reservation intake and accurately entered data into reservations system.
- Promoted daily specials and drink options through effective memorization and customer engagement.
Education
High School Diploma -
Sylvan Hills High School
Sherwood, AR, United StatesSkills
- Complex problem-solving
- Cashier
- Order Fulfillment
- New Hire Onboarding
- Telephone reception
- Strong communication
- Customer Service
- Staff Training and Development
- Invoices
- HIPAA Compliance & Patient Confidentiality
- Medical Terminology
- Patient Intake & Vitals Documentation
- Care Coordination Support
- Infection Control Awareness
- POS system
- Order fulfillment
- Menu upselling
- Food safety compliance
- Staff training
- Conflict resolution
- Attention to detail
- Cash handling
- Problem solving
Hobbies and Interests
tennis
Timeline
Server
Texas Roadhouse
05.2025 - 04.2026
E-Commerce Manager & Prime time produce Lead
Kroger
11.2022 - Current
CNA
Sherwood nursing and rehabilitation center
01.2021 - 07.2021
Cashier
Whole Hog Cafe
05.2019 - 02.2021
Host
Santo Coyote
07.2016 - 08.2018
High School Diploma -
Sylvan Hills High School