Joshua Harvey
Wintersville,Ohio
Summary
Retail Assistant Manager with three years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
5
5
years of professional experience
Work History
Prime Time Produce Leader
Kroger
02.2023 - Current
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Boosted revenue through the proper management of inventory and merchandising strategies
- Increased "Composite Store Walk" scores from 62 to a 94 out of 100
Retail Associate Manager
Archtelecom
11.2021 - 02.2023
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Assisted in inventory management by accurately tracking stock levels and reordering merchandise as needed.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Managed every business account in the Pittsburgh district
- Store finished first quarter ranked number 2 in the nation on power rankings
- Collaborated with team members to achieve monthly sales targets and performance goals.
Mobile Expert
Archtelecom Inc. (T-Mobile Retailer)
07.2021 - 11.2021
- Use CRM Software to generate and follow up on leads
- Highest net sales at location in first two months of employment
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Ranked 7th in the company for Gross profit earned in 2019
HVAC Technician Apprentice
Shenerlein and Sligar Inc
05.2019 - 08.2019
- Assisted journeyman technician in diagnosing and treating issues pertaining to heating and cooling units
- Constructed ventilation systems in buildings as large as 300+ rooms
- Responsible for all electrical installations on site.
Education
Associate Degree in Business Administration - Management
Youngstown State University (YSU)
Youngstown, Ohio05.2024
Skills
- Interpersonal communications
- Excel
- SPSS
- Word
- PowerPoint
- Outlook
- Problem solving
- Organizational skills
Accomplishments
- President’s List: 1 semester
- Dean’s List: 4 semesters
Timeline
Prime Time Produce Leader
Kroger
02.2023 - Current
Retail Associate Manager
Archtelecom
11.2021 - 02.2023
Mobile Expert
Archtelecom Inc. (T-Mobile Retailer)
07.2021 - 11.2021
HVAC Technician Apprentice
Shenerlein and Sligar Inc
05.2019 - 08.2019
Associate Degree in Business Administration - Management
Youngstown State University (YSU)
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