Anna Rose
Salt Lake City,UT
Summary
Experienced and passionate about rock climbing. Specializing in creating safe and engaging programs for young climbers. Proven track record of inspiring and mentoring youth while prioritizing safety. Skilled in leadership, curriculum development, and fostering inclusivity.
Overview
9
9
years of professional experience
Work History
Summer Camp Manager
Momentum Indoor Climbing
02.2022 - Current
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications
- Train all new employees to company's standards, and coaches code of conduct
- Ensure proper staffing ratios are met for each camp session
- Tactfully address safety concerns with employees and participants, and mentor other employees to do the same
- Field all camp related customer service inquiries or issues and all parent communication.
Youth Program Head Coach
Momentum Indoor Climbing
05.2017 - Current
- Developed a twelve week lesson plan that was both engaging and age appropriate, while ensuring safety and growth for the kids in our programs
- Comfortable working in an unpredictable work environment, with uneven surfaces and maneuvering 40+ foot walls
- Manage 1-5 assistant coaches and 8-25 kids per class.
Operations Shift Leader
Momentum Indoor Climbing
12.2018 - 05.2022
- Monitor and address gym patrons etiquette and safety protocols in loud and busy work environment
- Confidently answer any customer questions or concerns, and problem solve when a clear solution isn't present
- Be available for multiple shifts, including independently opening gym at 6am, or closing which includes supervising several staff members, scheduling nightly classes and settling POS system and cash register
Hostess Trainer
Tiburon Fine Dining
02.2015 - 07.2019
- Organize nightly floor plan and reservation list to efficiently cater to customers and the flow of our service goals
- Assign duties to bussing staff like polishing glasses and silverware, cleaning and resetting tables, opening and closing work stations, and general cleanliness and presentation of the dining room
- Trained all new host and busser staff by properly presenting and reinforcing all day to day procedures.
Skills
- Rock Gym Pro
- Google Spreadsheets
- Employee Timesheet Processing
- Schedule Management
- Customer Relations
- Customer Service
References
Eliza Keegan - Momentum Youth Program Director
(913) 375 - 5957 | eliza.keegan@momentumclimbing.com
Kris Cornell - Momentum Membership Coordinator
(801) 895 - 9057 | kris@momentumclimbing.com
Nathan Rose - Tiburon Fine Dining Supervisor
(385) 529 - 1491 | xnaterosex@gmail.com
Timeline
Summer Camp Manager
Momentum Indoor Climbing
02.2022 - Current
Operations Shift Leader
Momentum Indoor Climbing
12.2018 - 05.2022
Youth Program Head Coach
Momentum Indoor Climbing
05.2017 - Current
Hostess Trainer
Tiburon Fine Dining
02.2015 - 07.2019
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