Anna Sager
Lago Vista,TX
Summary
My approach combines investigative research with effective oral communication, ensuring client satisfaction and operational excellence. Experienced complex claims specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering over 25 years of experience and willingness to take on any challenge.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Insurance Subrogation Representative
First Financial Asset Management
11.2023 - Current
- Negotiated fair settlements with claim adjusters, maintaining positive client relationships.
- Enhanced organizational skills through effective multitasking and prioritization of daily responsibilities.
- Managed cases requiring arbitration and filed arbitration with Arbitration Forums as appropriate.
- Reduced cycle times for subrogation claims by consistently meeting or exceeding established performance metrics.
- Increased claim recovery rates through diligent pursuit of subrogation opportunities and strategic negotiation efforts.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to optimize subrogation efforts.
- Handled subrogation efforts efficiently, recovering funds from liable third parties in a timely manner.
Retail Keyholder
Daniel's Jewelers
05.2022 - 11.2023
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Opened and closed store at proper times for reliable services.
- Balanced cash registers at end of shift and filled out necessary reports.
Complex Bodily Injury Claims Specialist
State Farm Insurance
02.2014 - 10.2022
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Prepared summaries of damage, payments, and policy coverage.
- Collaborated with legal counsel for complex cases, ensuring proper handling and compliance with company policies.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared reports and presented complex cases to management, in-house legal team and Claims Committee.
- Reduced claim costs by effectively negotiating settlements with attorneys and claimants.
- Attended mediation with attorneys leading to successful resolution of disputes without trial.
- Increased overall productivity by managing a large caseload of 480 claims while maintaining strict attention to detail and accuracy in documentation.
Property Claims Specialist
State Farm Insurance
06.1998 - 02.2014
- Coordinated with contractors and vendors for prompt repair or replacement of damaged properties, minimizing downtime for clients.
- Collaborated with insurance adjusters to accurately assess property damage and determine appropriate compensation.
- Assisted clients in navigating the complexities of the insurance claim process, providing clear explanations and guidance when needed.
- Ensured accurate documentation of property claims, facilitating smooth communication between all parties involved.
- Enhanced customer satisfaction by efficiently managing property claims and providing timely resolutions.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Managed high volume of property claims, prioritizing cases based on urgency and complexity.
Education
Bachelor of Science - Business Management
Park University
Kansas City, MO05-1998
Skills
Claims Handling
Claims Resolution
Liability
Negotiation
Licensing
State & Federal Laws
Analytical Skills
Investigative Research
Oral Communication
Certification
- Master Arbitrator - Auto & Property, Arbitration Forums
Licenses
- 01 All Lines Texas Adjusters License
Timeline
Insurance Subrogation Representative
First Financial Asset Management
11.2023 - Current
Retail Keyholder
Daniel's Jewelers
05.2022 - 11.2023
Complex Bodily Injury Claims Specialist
State Farm Insurance
02.2014 - 10.2022
Property Claims Specialist
State Farm Insurance
06.1998 - 02.2014
Bachelor of Science - Business Management
Park University
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