Anna Samo
Rochelle,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rochelle Park District
12.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Activity Aide
Oregon Living And Rehabilitation
06.2022 - 12.2022
- Documented daily activities and intake in nursing notes, care plans and communication books to fulfill state requirements.
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
- Encouraged full participation in activities from all attendees, which helped drive excitement.
- Explained rules for games so all parties understood how to take part in entertainment.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Worked with Dementia care patients to keep them happy and mentally stimulated
Phone Operator
Alfano's, Pizzeria And Italian Resturant
06.2020 - 05.2021
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of 75 calls per day and directed to appropriate departments and personnel.
- Brought customers their orders in a timely fashion
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
High School Diploma -
Rochelle Township High School
Rochelle, IL05.2022
Skills
- Data Entry
- Call Management
- Report Generation
- Appointment Scheduling
- Product Knowledge
- Account Updating
- Microsoft Excel
- Client Relations
- Professional Telephone Demeanor
- Quality Control
- Critical Thinking
- Problem-Solving Abilities
Makeup, Hair Styling, Nail Art
I have recently gotten into using makeup a lot more to express myself. I am going to go to Cosmetology in the next coming months, so I am excited to put those hobbies to use. I do my own nails with gel and have been learning how to do nail art and removals.
Timeline
Customer Service Representative
Rochelle Park District
12.2022 - 09.2023
Activity Aide
Oregon Living And Rehabilitation
06.2022 - 12.2022
Phone Operator
Alfano's, Pizzeria And Italian Resturant
06.2020 - 05.2021
High School Diploma -
Rochelle Township High School