Anna Sanchez
Bloomington,MN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Professional Residential Cleaner
Home Neat Home
09.2025 - 06.2026
- Performed thorough cleaning of residential properties, ensuring high standards of cleanliness and client satisfaction.
- Developed efficient cleaning routines that minimized time while maximizing effectiveness across various home environments.
- Trained new staff on best practices and safety protocols to maintain consistent quality of service.
- Implemented inventory management systems for cleaning supplies, reducing waste and optimizing resource usage.
- Conducted regular inspections to identify areas needing improvement, leading to enhanced service delivery and customer feedback.
Front Desk Agent/Night Audit
Kinseth Hotels
04.2025 - 09.2025
- Welcomed guests with professionalism and courtesy
- Managed efficient check-ins, check-outs, and reservations
- Handled phone inquiries and directed calls appropriately
- Performed nightly audits to ensure accurate financial records
- Resolved guest concerns promptly and effectively
- Maintained a clean, organized, and professional front desk area
Night Auditor
My Place Hotels
04.2024 - 09.2025
- Managed overnight front desk operations, including guest check-in/out, reservations, and customer service.
- Reconciled daily revenue, balanced financial transactions, and prepared management reports.
- Conducted regular security patrols to ensure guest and property safety.
- Responded to emergencies, disturbances, and guest concerns with professionalism.
- Maintained detailed records of nightly activities, incidents, and audit reports.
Front Desk Agent/Night Audit
Sonesta Hotels
06.2022 - 11.2024
- Responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period.
- Acted as a Guest Service Agent for the overnight front desk shift at the hotel.
- Responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk.
- I acted as the hotel system liaison during night hours.
- Responsible for calling in and opening tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
Medical Biller
Options Family & Behavioral Services
10.2017 - 04.2022
- Prepared, reviewed, and transmitted insurance claims via electronic and paper systems.
- Conducted eligibility verification, referrals, and pre-authorization for medical procedures.
- Researched and appealed denied claims, ensuring timely and accurate resolution.
- Managed patient payment plans, collections, and account reconciliations.
- Provided clear communication and support to patients and insurance representatives
Education
A.S. -
MN School of Business
Richfield06-2014
Skills
- Customer service
- Product knowledge
- Supply inventory management
- Problem-solving skills
- Oral and written communications
- Deep cleaning expertise
- Detail-oriented
Timeline
Professional Residential Cleaner
Home Neat Home
09.2025 - 06.2026
Front Desk Agent/Night Audit
Kinseth Hotels
04.2025 - 09.2025
Night Auditor
My Place Hotels
04.2024 - 09.2025
Front Desk Agent/Night Audit
Sonesta Hotels
06.2022 - 11.2024
Medical Biller
Options Family & Behavioral Services
10.2017 - 04.2022
A.S. -
MN School of Business