Courtney Johns
Holland,MI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Professional Residential Cleaner
Koda Cleaning Services
Holland, MI
12.2024 - 02.2025
- Addressed clients' concerns about home cleanliness and organization through effective communication.
- Managed time efficiently to ensure all housekeeping duties were completed on schedule.
Crew Member
McDonald's
Holland, MI
08.2024 - 12.2024
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Identified needs of customers promptly and efficiently.
Breakfast Attendant
Holiday Inn Express Hotel
Holland, MI
08.2022 - 07.2024
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Managed kitchen equipment with safety and efficiency, ensuring reliable quality of cooked foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours
Housekeeper
Holiday Inn Express Hotel
Holland, Michigan
08.2022 - 08.2023
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Environmental Services Assistant
Holland Hospital
Holland, MI
10.2017 - 02.2019
- Disinfected surfaces using appropriate chemicals and tools.
- Inspected areas for potential health hazards or violations of safety regulations.
- Responded to emergency cleaning requests promptly and efficiently.
- Ensured proper disposal of hazardous materials according to safety protocols.
- Cleaned and sanitized bathrooms and replenished supplies.
Skills
- Food safety
- Time management
- Customer service
- Effective communication
- Drive-thru operations
- Cash register operations
- Teamwork
- Attention to detail
- Managing orders and deliveries
- Cash handling
- Organizational skills
- Order taking
- Customer satisfaction
- Honest and dependable
References
References available upon request.
Timeline
Professional Residential Cleaner - Koda Cleaning Services
12.2024 - 02.2025
Crew Member - McDonald's
08.2024 - 12.2024
Breakfast Attendant - Holiday Inn Express Hotel
08.2022 - 07.2024
Housekeeper - Holiday Inn Express Hotel
08.2022 - 08.2023
Environmental Services Assistant - Holland Hospital
10.2017 - 02.2019
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