ANNA SCHMIDT
Oshkosh,WI
Summary
Over 20 years of successful clerical and administrative experience, able to lead and mentor in a high paced environment requiring little supervision. Efficient Patient Services Representative skilled at supporting patients in several different medical areas. Strong verbal and written communication skills. Desiring to bring over 2 years in patient support services to a challenging new position with room for advancement. Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
Oshkosh, WI
10.2022 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems
Paralegal and Legal Assistant
United States Air Force National Guard
04.2012 - 09.2024
- Prepared affidavits or other documents, such as legal correspondence, and organized and maintained documents in paper or electronic filing system
- Prepared legal documents, including court transcripts, powers of attorney, wills, living wills, and legal reviews
- Gathered and analyzed research data, such as statutes, decisions and legal articles, codes and documents
Equipment Manager
United States Air Force
03.2008 - 06.2012
- Conducted annual inventories for 67 equipment accounts on-base
- Maintained accurate records of equipment usage, enabling better planning and scheduling for future deployments
- Optimized equipment management by implementing effective inventory tracking systems
Education
Associates in Applied Science - Paralegal Studies
COMMUNITY COLLEGE OF THE AIR FORCE
07.2015
Associates in Applied Science - Logistics
COMMUNITY COLLEGE OF THE AIR FORCE
10.2012
Skills
- Scheduling Patient Visits
- Proficient in HIPAA and Patient Confidentiality
- Office Administration and Organization
- Maintaining Public Relations with Patients, Families, and Clinical Staff
- Front desk supervision
- Medical filing
- Insurance verification
- Check-in coordination
Timeline
Patient Service Representative
Advocate Aurora Health Care
10.2022 - Current
Paralegal and Legal Assistant
United States Air Force National Guard
04.2012 - 09.2024
Equipment Manager
United States Air Force
03.2008 - 06.2012
Associates in Applied Science - Paralegal Studies
COMMUNITY COLLEGE OF THE AIR FORCE
Associates in Applied Science - Logistics
COMMUNITY COLLEGE OF THE AIR FORCE
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