Anna Scimeca
Elmwood Park,Us
Summary
Job Objective High energy seeking to expand fitness knowledge while assisting others in their pursuit to a healthy life. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Therapy Source and Net Health.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Rush Physical Therapy
06.2019 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Used Therapy Source/Casamba to schedule appointments.
- Used Net Health to schedule appointments.
- Resolved billing inquiries and disputes in timely fashion.
- Developed and implemented customer service policies and procedures.
- Investigated insurance claims denials and appeals.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Offered simple, clear explanations to help clients and families understand outpatient policies and procedures.
- Managed 60+ patients per day
Front Desk Receptionist
LA Fitness
06.2015 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
High School Diploma -
Elmwood Park High School
River Grove, IL05.2013
Skills
- Skills
- Customer service
- Inventory
- Quick learner
- Ability to multi-task
- Time management
- Organized
- Efficient
- Computer skills
- Language English Proficiency
- Educate Patients
- Medical Transcription
- Insurance Form Processing
- Collection Management
- Verifying Eligibility
- Investigate Complaints
- Multi-Line Telephone Systems
- Patient Appointment Management
- Interpreting Physician Orders
- Patient Registration
- Patient Account Reviews
- Clinic Administration
- Medical Filing
- Patient Care and Confidentiality
- ICD-10 coding
- Epic
- Net Health
- Casamba
Timeline
Patient Service Specialist
Rush Physical Therapy
06.2019 - Current
Front Desk Receptionist
LA Fitness
06.2015 - 10.2017
High School Diploma -
Elmwood Park High School
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