Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Jessivel Penson

Elmwood Park,NJ

Summary

Bilingual healthcare professional with extensive experience in patient support and conflict resolution, skilled in financial communication and insurance verification. Proven ability to enhance patient understanding of healthcare processes through effective collaboration with multidisciplinary teams. Eager to leverage strong administrative and communication skills as a Flight Attendant at GoJet Airlines.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Phlebotomist II / Patient Registrar

Atlantic Health System
Morristown, USA
09.2021 - Current
  • Educated patients on procedures, next steps, and healthcare processes to enhance understanding and compliance.
  • Verified patient demographics, insurance coverage, and physician orders to facilitate accurate billing and reimbursement.
  • Assisted patients with inquiries regarding services and insurance to improve satisfaction and clarity.
  • Collaborated with clinical and administrative teams to resolve discrepancies.
  • Maintained accurate EMR records to support revenue cycle operations.
  • Supported workflow coordination and scheduling.
  • Trained new staff on documentation and compliance.
  • Ensured strict adherence to HIPAA policies.

Phlebotomist II

BioReference Laboratories
Elmwood Park, USA
05.2012 - 08.2021
  • Assisted team with organizing administrative workflow tasks efficiently, ensuring HIPAA compliance.
  • Verified patient information to ensure billing accuracy and compliance with regulations.
  • Maintained detailed records to prevent errors and provided high-level customer service.

Education

Bachelor of Applied Science - Criminal Justice

Berkeley College
Woodland Park, NJ
05-2023

Skills

  • Customer Service
  • Bilingual English
  • Insurance Verification
  • Financial Communication
  • Confidentiality
  • Eligibility Review
  • Conflict Resolution
  • Bilingual Spanish
  • Patient Support
  • Data Entry
  • HIPAA Compliance
  • nEMR Systems

    • Certification

    • Certified Medical Assistant
    • CPR Certified

    Additional Information

    Strong analytical and communication skills. Ability to manage high-volume workloads.

    Languages

    English
    Professional

    Timeline

    Phlebotomist II / Patient Registrar

    Atlantic Health System
    09.2021 - Current

    Phlebotomist II

    BioReference Laboratories
    05.2012 - 08.2021

    Bachelor of Applied Science - Criminal Justice

    Berkeley College
    Jessivel Penson