Anna S. Gaskin

Lowell,MI

Overview

years of professional experience

Advent Physical Therapy

Grand Rapids, MI

07.2025 - Current

Serve as a primary point of contact for patients, insurance providers, and internal clinical teams, ensuring timely and professional communication via phone and email
Manage and maintain accurate records within electronic systems, ensuring data integrity, compliance, and efficient workflow execution
Resolve documentation, insurance, and billing-related issues through root cause analysis and coordination with internal departments
Partner cross-functionally with clinicians, administration, and billing teams to ensure commitments are met and operational issues are resolved
Implement and follow standard operating procedures (SOPs) to improve efficiency, accuracy, and compliance across daily operations

Flat River Grill

Lowell, MI

06.2020 - 05.2024

Delivered high-level customer service in a fast-paced, high-volume environment while managing multiple priorities simultaneously
Responded to customer questions and concerns with professionalism, empathy, and active listening to ensure positive outcomes
Resolved service issues efficiently while maintaining strong customer relationships and team collaboration
Demonstrated strong time management, organization, and communication skills under pressure

Michigan State University

East Lansing, MI

Technical: Microsoft Office 360, Zotero, Point of Sales Systems, HIPAA, SOP enforcement, EMR(electronic medical records,
administrative audits, Client relations, Inventory coordination, Records management
Soft Skills: Community risk assessment, Stakeholder outreach, cross-functional coordination, report presentation, process improvement,Project coordination
Detail-oriented/organized, Problem-solving, Communication, Critical thinking, Adaptability

Advent Physical Therapy

07.2025 - Current

Flat River Grill

06.2020 - 05.2024

Michigan State University