Anna Shaw

Front Desk Manager:

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets for salon
• Performed numerous managerial tasks such as: managing employees, holding team meetings, maintaining inventory records, replenishing inventory when needed through online orders or communicating with suppliers, and preparing employee work schedules
• Communicated with employees, customers, and suppliers to provide information and resolve conflicts.

Cosmetologist:

• Evaluated client needs and developed a plan to help my clients reach their desired hair/makeup goals
• Performed hair and makeup services for clients
• Assisted in training new cosmetologists and teaching them new hair and makeup techniques
• Spoke with clients regarding health history, expectations, services, and procedures to maintain customer satisfaction

• Listened to amount of bids called for by the auctioneer and recorded final bid amounts and buyer information for each vehicle.

• Communicated with customers to developed plans to meet their special requests to promote positive party experiences and build loyal clientele.
• Performed makeup, hair, and spa services for multiple groups of guests per day.
• Decorated and set tables in accordance with party themes and age groups.
• Cheerfully briefed customers on facility rules, amenities, and party policies.