Anna Sheffield
Auburn
Summary
With a proven track record at Applebee's Neighborhood Grill & Bar, I excel in enhancing guest satisfaction and streamlining service operations. Skilled in food inspection and fostering team support, I adeptly manage dining experiences and resolve concerns, significantly contributing to a positive dining atmosphere and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
Opelika
08.2024 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took orders from customers accurately and in a timely manner.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
FOH Team Member
Chick-fil-A
Spanish Fort
05.2024 - 08.2024
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Assembled and served meals according to specific guest requirements.
Host
Briquettes Steakhouse
Spanish Fort
05.2021 - 08.2024
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Host
Paula Deen's Family Kitchen
Foley
05.2022 - 08.2022
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Assigned patrons to suitable tables according to server rotation.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Education
High School Diploma -
Daphne High School
Daphne, AL05-2024
Some College (No Degree) - Animal Science
Auburn University
Auburn, ALSkills
- Food inspection
- Table resetting
- Order delivery practices
- Hostess support
- Team member support
- Daily specials memorization
Accomplishments
- FFA- president for 2 years
References
References available upon request.
Timeline
Server
Applebee's Neighborhood Grill & Bar
08.2024 - Current
FOH Team Member
Chick-fil-A
05.2024 - 08.2024
Host
Paula Deen's Family Kitchen
05.2022 - 08.2022
Host
Briquettes Steakhouse
05.2021 - 08.2024
High School Diploma -
Daphne High School
Some College (No Degree) - Animal Science
Auburn University