Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Anna Sheffield

Auburn

Summary

With a proven track record at Applebee's Neighborhood Grill & Bar, I excel in enhancing guest satisfaction and streamlining service operations. Skilled in food inspection and fostering team support, I adeptly manage dining experiences and resolve concerns, significantly contributing to a positive dining atmosphere and operational efficiency.

Overview

4
4
years of professional experience

Work History

Server

Applebee's Neighborhood Grill & Bar
Opelika
08.2024 - Current
  • Stayed informed about daily specials, new menu items, promotions.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Took orders from customers accurately and in a timely manner.
  • Trained new employees on restaurant procedures and plating techniques.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

FOH Team Member

Chick-fil-A
Spanish Fort
05.2024 - 08.2024
  • Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Demonstrated knowledge of menu items in order to assist customers with their selections.
  • Assembled and served meals according to specific guest requirements.

Host

Briquettes Steakhouse
Spanish Fort
05.2021 - 08.2024
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Resolved customer service and food-related issues to maintain guest satisfaction.

Host

Paula Deen's Family Kitchen
Foley
05.2022 - 08.2022
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Assigned patrons to suitable tables according to server rotation.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.

Education

High School Diploma -

Daphne High School
Daphne, AL
05-2024

Some College (No Degree) - Animal Science

Auburn University
Auburn, AL

Skills

  • Food inspection
  • Table resetting
  • Order delivery practices
  • Hostess support
  • Team member support
  • Daily specials memorization

Accomplishments

  • FFA- president for 2 years

References

References available upon request.

Timeline

Server

Applebee's Neighborhood Grill & Bar
08.2024 - Current

FOH Team Member

Chick-fil-A
05.2024 - 08.2024

Host

Paula Deen's Family Kitchen
05.2022 - 08.2022

Host

Briquettes Steakhouse
05.2021 - 08.2024

High School Diploma -

Daphne High School

Some College (No Degree) - Animal Science

Auburn University
Anna Sheffield