Anna Shepard
Canton,NC
Summary
Versatile and adaptable individual with experience in customer service, tutoring, and welding. Known for effective communication and problem-solving skills, consistently ensuring superior service delivery and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Black Bear Cafe
Canton, NC
05.2024 - Current
- Delivered exceptional customer service in fast-paced environment.
- Assisted in training new staff on menu items and service protocols.
- Managed table assignments to optimize workflow and efficiency.
- Collaborated with kitchen staff to ensure timely order delivery.
- Processed customer payments accurately using point-of-sale system.
- Resolved customer complaints effectively to enhance dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Recommended menu items based on customer preferences and dietary needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Apprentice of Welding
WNC C10 Shop
Canton, NC
05.2019 - Current
- Assisted in welding operations by preparing workpieces and maintaining tools for optimal performance.
- Learned safety protocols and best practices for handling welding equipment and materials.
- Supported senior welders in executing MIG and TIG welding techniques on various projects.
- Conducted routine maintenance on welding machines to ensure proper functionality and reliability.
- Developed skills in reading blueprints and technical drawings to execute precise welds.
- Adapted quickly to new tasks, demonstrating versatility in various welding applications and settings.
- Increased productivity by maintaining proper equipment functionality through regular inspections and routine maintenance tasks.
- Interpreted verbal and written instructions from work orders and welding blueprints.
Math and Science Tutor
Haywood County Schools
Canton, NC
06.2024 - 08.2025
- Developed individualized lesson plans to support diverse learning styles and enhance student understanding.
- Utilized assessment tools to evaluate student progress and adapt instructional strategies accordingly.
- Collaborated with teachers to align tutoring sessions with classroom curriculum and learning objectives.
- Implemented engaging activities that promoted critical thinking and problem-solving skills in math and science.
Student Volunteer
Lions Clubs
Canton, NC
08.2021 - 08.2025
- Assisted in organizing community events to promote local initiatives and foster engagement.
- Collaborated with team members to distribute resources and materials effectively during outreach programs.
- Engaged with community members to gather feedback and improve service delivery for future events.
- Supported fundraising efforts by coordinating logistics and managing donation collections efficiently.
- Developed promotional materials to raise awareness of Lions Clubs' mission and activities within the community.
- Maintained accurate records of volunteer hours and contributions for reporting purposes.
- Fostered partnerships with local organizations to expand outreach and increase participation in community services.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
Pet Sitter
Shannon Woods
Canton, NC
06.2025 - 07.2025
- Provided attentive care for pets, ensuring safety and well-being during visits.
- Administered medications and followed special dietary instructions for various animals.
- Maintained cleanliness and organization of pet areas, promoting hygiene standards.
- Scheduled and coordinated pet visits to accommodate clients' needs effectively.
House Sitter
Shannon Woods
Canton, NC
06.2025 - 07.2025
- Ensured safety and well-being of pets during house-sitting assignments.
- Monitored home security systems, conducting regular checks to prevent issues.
- Managed daily pet care routines, including feeding, walking, and grooming tasks.
- Maintained cleanliness and organization of household spaces to ensure comfort.
Student Teaching Intern
Haywood County Schools
Canton, NC
08.2024 - 05.2025
- Developed lesson plans aligned with curriculum standards to enhance student engagement and learning outcomes.
- Fostered positive classroom environment, promoting respect and collaboration among students.
- Implemented diverse instructional strategies to accommodate varied learning styles and needs.
- Assessed student progress through regular evaluations, adjusting teaching methods accordingly.
- Collaborated with experienced teachers to design effective educational resources and activities.
- Facilitated classroom discussions that encouraged critical thinking and student participation.
- Organized extracurricular activities that supported holistic development of students.
- Evaluated student progress through formative and summative assessments, providing constructive feedback for improvement.
- Managed classroom behavior effectively, establishing clear expectations and consistent consequences for all students.
- Developed positive relationships with students, fostering a supportive learning environment that encouraged academic success.
- Enhanced student comprehension by incorporating diverse instructional strategies and multimedia resources.
- Maintained composed, professional demeanor in classroom situations.
- Implemented differentiated instruction to accommodate diverse learning styles and needs, ensuring every student''s growth.
- Distributed tests, papers and homework assignments to students.
- Prepared students for standardized testing by aligning instruction with state standards and administering practice exams to gauge readiness levels.
- Worked with classroom teacher to learn about current standards and best practices.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Assisted in administering tests and other assessments to evaluate student progress.
- Cultivated positive relationships with administration, teaching staff, and students.
Student Research
Summer Ventures Through Appalachian State University
Boone, NC
06.2023 - 01.2025
- Conducted research on project topics to support team objectives and enhance knowledge base.
- Collaborated with peers to develop presentations, improving communication and teamwork skills.
- Completed rigorous readings as directed to support unit learning goals.
- Participated in group discussions, contributing ideas that fostered innovative solutions.
Signs and Graphics Manufacturing
Flying Pig Signs and Graphics
Canton, NC
05.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Babysitter
Jenny Craig
Canton, NC
06.2018 - 07.2022
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared healthy meals and snacks in accordance with dietary guidelines.
- Assisted children with homework, promoting academic growth and understanding.
- Established routines that enhanced children's daily schedules and behavior management.
Education
Bachelor of Science - Political Science
Appalachian State University
Boone, NC12-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Accomplishments
During High School, I was a member of numerous clubs, in which I held Presidential roles. I also participated in two consistent sports, in which I was the captain of the varsity teams for two years in a row. While doing all of these extracurriculars, including community service and an outside job, I also maintained a weighted GPA of a 4.35, and Was an all honors and AP student, who was awarded and AP Scholar with honors, as well as my AP Capstone. I was also awarded my Welding Certification in my Junior year of high school, as well as a peer assistant in our Intensive Intervention/Special Education classes. I was an active member of the FFA show team, and received several first place awards for my Cattle and Sheep showmanship.
Certification
I am Welding SMAW and TIG certified
Timeline
Pet Sitter
Shannon Woods
06.2025 - 07.2025
House Sitter
Shannon Woods
06.2025 - 07.2025
Student Teaching Intern
Haywood County Schools
08.2024 - 05.2025
Math and Science Tutor
Haywood County Schools
06.2024 - 08.2025
Waitress
Black Bear Cafe
05.2024 - Current
Student Research
Summer Ventures Through Appalachian State University
06.2023 - 01.2025
Signs and Graphics Manufacturing
Flying Pig Signs and Graphics
05.2023 - 07.2023
Student Volunteer
Lions Clubs
08.2021 - 08.2025
Apprentice of Welding
WNC C10 Shop
05.2019 - Current
Babysitter
Jenny Craig
06.2018 - 07.2022
Bachelor of Science - Political Science
Appalachian State University