Summary
Overview
Work History
Education
Skills
Timeline
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Anna Shepherd

GALVESTON,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experience in sales, childcare, and customer service. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Agent

MLSBC Cruises
Galveston, TX
06.2024 - Current
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Professionally handled documents, such as passports and birth certificates.
  • Abided by all protocols and procedures regarding security and Border Patrol.
  • Utilized technology to keep record of customers.

Sales Associate

Buster's Old Time Photos
Galveston, TX
06.2021 - 11.2022
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.
  • Performed marketing script with key words to boost sales.
  • Answered incoming telephone calls to provide store, products and services information.
  • Organized store by returning merchandise to proper areas and restocked displays.

Floor Associate

Breeza
Galveston, TX
01.2021 - 03.2021
  • Greeted customers and answered their questions about product availability, prices, and use.
  • Received shipments of new merchandise and distributed items to appropriate locations.
  • Processed payments for purchases using cash registers or point-of-sale systems.
  • Assisted customers with locating merchandise in the store.
  • Stocked shelves with merchandise according to company guidelines.
  • Ensured that aisles were neat, clean, and free from hazards at all times.

Extended Day Aide

Trinity Episcopal School
Galveston, TX
09.2019 - 05.2020
  • Maintained safe and supportive environments to meet individual needs of each child.
  • Maintained organized and clean classroom and play areas.
  • Applied behavior management techniques to maintain group discipline and reinforce good behaviors.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.

Volunteer

Trinity Episcopal School
Galveston, TX
06.2019 - 08.2019
  • Engaged with others successfully using strong verbal and written communication skills.
  • Volunteered to help with special events and programs by checking in participants and giving directions.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Adhered to high level of standards and values, and maintained professional demeanor.

Education

High School Diploma -

Ball High School
Galveston, TX
06.2021

Associate of Arts - General Studies

Galveston College
Galveston, TX

Skills

  • Early childhood knowledge
  • Behavior management techniques
  • Age-appropriate activities
  • Active listening
  • Supervision
  • Reliable and trustworthy
  • Work ethic
  • Reading skills
  • Computer Skills
  • Telephone Etiquette
  • Product Sales
  • Retail Store Operations
  • Cash Handling
  • Stress Management

Timeline

Agent

MLSBC Cruises
06.2024 - Current

Sales Associate

Buster's Old Time Photos
06.2021 - 11.2022

Floor Associate

Breeza
01.2021 - 03.2021

Extended Day Aide

Trinity Episcopal School
09.2019 - 05.2020

Volunteer

Trinity Episcopal School
06.2019 - 08.2019

High School Diploma -

Ball High School

Associate of Arts - General Studies

Galveston College

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Anna Shepherd