Anna Sherman
El Paso,Texas
Summary
Highly motivated professional with enthusiastic customer service and extensive reprocessing program experience. Demonstrated quality focus, consistently driving increased collections and revenue in a challenging environment with minimal oversight. Takes pride in elevating the company profile with integrity and consistency, utilizing a clear understanding of standard operating procedures (SOPs) and key performance indicators (KPIs). Excited to continue learning and growing within Medline.
Overview
19
19
years of professional experience
Work History
Reprocessing Program Coordinator
Medline ReNewal
02.2020 - Current
- Handled implementation and execution of reprocessing program throughout 11 Hospitals.
- Orchestrated smooth and efficient program development through in-service presentations and walk throughs, resulting in a 289% device contribution growth from 2020 to 2024.
- Prepared monthly reports on sales/collection trends for upper management.
- Developed and maintained courteous and effective working relationship.
- Shadowed Sales during business reviews with Customers.
- Processed Customer complaints for sales.
Quality Specialist Associate
Medline ReNewal
03.2018 - 11.2019
- Performed new employee orientation through powerpoint presentations.
- Reviewed and completed non received product complaints.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Assisted in achieving ISO certification by participating in multiple internal and external audits.
Production Associate
Medline ReNewal
03.2009 - 03.2018
- Designated trainer for various departments.
- Documented production information via daily system logs and discussed non-conformance issues with management to find beneficial improvements.
- Operated multiple engineered tools and equipment for manufacturing and to properly identify medical devices
Shipping and Receiving Clerk
Grace BioLabs
10.2011 - 10.2012
- Maintained up-to-date price lists to accurately calculate shipping and item costs for customers.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Sandwich Artist
Subway
06.2006 - 03.2009
- Performed assistant manager duties for weekend shift Such as training new employees and opening store operations.
- Communicated menu item information and offered suggestions to promote featured products.
- Operated manual and electric appliances to peel, slice and trim food.
Education
Associate of arts for Oregon transfer
Central Oregon Community College
Bend, OR2008
Graduated class of 2007 -
Redmond High School
Redmond, OR2007
Skills
- Organization, Multitasking
- Microsoft Excel, word, and PowerPoint
- Public speaking
- Data analysis
- Experienced in creation of informational presentations for devices/programs
- Able to create and grow professional relationships with clients
- Problem solving
Accomplishments
- Nominated 2024 "Team Player" for the Southwest team.
- Orchestrated ReNewal program implementation for 11 hospitals.
- Traveled to Albuquerque, Lincoln county, and Arizona for in-serving of staff for areas lacking techs.
- Lead monthly collection team meeting.
- Participated in University Medical Center - Childrens' Vendor fair in 2023.
Timeline
Reprocessing Program Coordinator
Medline ReNewal
02.2020 - Current
Quality Specialist Associate
Medline ReNewal
03.2018 - 11.2019
Shipping and Receiving Clerk
Grace BioLabs
10.2011 - 10.2012
Production Associate
Medline ReNewal
03.2009 - 03.2018
Sandwich Artist
Subway
06.2006 - 03.2009
Graduated class of 2007 -
Redmond High School
Associate of arts for Oregon transfer
Central Oregon Community College
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