Cindy Thompson
Owatonna,MN
Summary
Detail-oriented and adaptable professional with strong background in customer service and team collaboration. Known for enhancing customer satisfaction and driving quality control, prepared to contribute to organizational excellence and project efficiency.
Overview
27
27
years of professional experience
Work History
Custom Jewelry Production Worker
Black Forest, Ltd.
Owatonna, MN
10.2021 - Current
- Collaborated with supervisors, team members to meet daily production goals.
- Operated hand tools, machinery to complete production process.
- Inspected finished products for quality, consistency standards.
- Identified defective parts or components, removed them from production line.
Assistant Supervisor/ Clerk
United Parcel Service, UPS
Owatonna, MN
02.2003 - 09.2025
- Trained new staff members on company policies, procedures, job expectations.
- Completed package processing tasks to maintain exceptional customer satisfaction.
- Supported office clerical functions using word processing, other software, email and office machines.
- Maintained current knowledge of international shipping, hazardous material handling
Team Leader - Project Management
Rust Consulting, Inc
Faribault, MN
05.1998 - 10.2002
- Provided strong leadership to drive continuous improvement in project delivery.
- Monitored project progress, adjusted plans to meet deadlines.
- Oversaw daily team activities, ensuring timely completion of tasks.
- Conducted regular performance assessments to evaluate team member contributions.
Education
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, ILSkills
- Team leadership, collaboration
- Customer satisfaction, quality control
- Organization, multitasking
- Complex Problem-solving
- Excellent written, oral communication
- Proficient with multiple computer applications
Accomplishments
- Completed training for life insurance
- 4 years of experience working in insurance relevant position
Timeline
Custom Jewelry Production Worker
Black Forest, Ltd.
10.2021 - Current
Assistant Supervisor/ Clerk
United Parcel Service, UPS
02.2003 - 09.2025
Team Leader - Project Management
Rust Consulting, Inc
05.1998 - 10.2002
Associate of Arts - Business Administration
American InterContinental University