Anna Shinn
Hazel Green,AL
Summary
Experienced healthcare worker known for high productivity and efficient task completion. Possess specialized skills in patient assessment, documention, critical thinking, and emergency response management. Excel in communication, empathy, and problem-solving to provide exceptional care and support in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Triage Specialist
Electronic Caregiver
Las Cruces, New Mexico
02.2022 - Current
- Responded promptly and professionally to all incoming telephone inquiries from patients seeking medical advice or assistance.
- Utilized knowledge of clinical protocols when making decisions about the urgency level of an incoming call or request.
- Assisted clinicians in preparing comprehensive documentation of patient encounters according to established standards.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Mental Health Technician
Mesilla Valley Hospital
Las Cruces, New Mexico
09.2020 - 02.2022
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Developed positive relationships with patients while maintaining professional boundaries.
- Documented patient interactions in compliance with HIPAA requirements.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Team Lead
Walmart
Las Cruces, New Mexico
04.2017 - 09.2020
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Education
Some College (No Degree) - Social Work
Western New Mexico University
Silver City, NMSkills
- Effective communication
- Documentation
- Problem solving
- Adaptability
- Team leadership
- Customer service
- Time management
Timeline
Triage Specialist
Electronic Caregiver
02.2022 - Current
Mental Health Technician
Mesilla Valley Hospital
09.2020 - 02.2022
Team Lead
Walmart
04.2017 - 09.2020
Some College (No Degree) - Social Work
Western New Mexico University