Summary
Overview
Work History
Education
Skills
Timeline
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Samanda Goss

Columbia,SC

Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.

Overview

18
18
years of professional experience

Work History

Triage Specialist

BlueCross BlueShield of SC
10.2023 - Current
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Obtained case history and gathered triage information to determine appropriate avenue
  • Process procedures faxes in a timely manner

Call Center Agent

FEMA
04.2021 - 10.2023
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Assessed customer account information to determine current issues and potential solutions.

Manager

Anderson Ocean Club & Spa
08.2012 - 10.2020
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Dispatcher Office Assistant

Associates Asset Recovery
04.2010 - 08.2012
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Tracked all changes in computer system to keep records current and accurate.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

Shift Manager

Apparel Warehouse
01.2007 - 05.2011
  • Generated reports to assess performance and make adjustments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Increased customer base and market share by promoting product through diverse channels.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.

Education

Associate of Science - Health Management And Clinical Assistance

Horry-Georgetown Technical College
Conway, SC
12.2002

Certification - Phlebotomy

Horry-Georgetown Technical College
Conway, SC
08.2000

High School Diploma -

Pleasant Hill High School
Hemingway, SC
06.2000

Skills

  • Contract development and management
  • Issue and conflict resolution
  • Brand management
  • Salesforce Management
  • Customer service
  • Workforce Management
  • First Aid/CPR
  • Reliable and trustworthy

Timeline

Triage Specialist

BlueCross BlueShield of SC
10.2023 - Current

Call Center Agent

FEMA
04.2021 - 10.2023

Manager

Anderson Ocean Club & Spa
08.2012 - 10.2020

Dispatcher Office Assistant

Associates Asset Recovery
04.2010 - 08.2012

Shift Manager

Apparel Warehouse
01.2007 - 05.2011

Associate of Science - Health Management And Clinical Assistance

Horry-Georgetown Technical College

Certification - Phlebotomy

Horry-Georgetown Technical College

High School Diploma -

Pleasant Hill High School

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Samanda Goss