Bernard Matias
Las Vegas
Summary
Results-driven Triage Specialist at Manpower Agency (Zoox) with expertise in data analytics and incident management. Successfully led SLA audits ensuring 100% accuracy, while fostering cross-functional collaboration to enhance system reliability. Proven ability to mentor teams and optimize processes, leveraging strong problem resolution and communication skills to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
Triage Specialist
Manpower Agency
Las Vegas
03.2026 - Current
- Technical Triage & System Analysis Forensic Reconstruction: Investigated AV behavior by fusing 3D sensor data (Lidar/Radar) and HD feeds to identify root causes of system disengagements.
- Fleet Monitoring: Utilized real-time telemetry dashboards to monitor node health and hardware-to-software communication, ensuring mission stability.
- Behavioral Auditing: Analyzed technical edge cases to categorize vehicle takeovers and safety interventions, enhancing adherence to strict protocols.
- Data Analytics & QA Data Integrity: Led high-priority SLA audits of technical logs, achieving 100% accuracy in software versioning (Branch/SHA) and downtime metrics.
- Advanced Querying: Executed SQL (Databricks) to extract datasets for fleet efficiency reporting and trend visualization.
- Pattern Recognition: Identified recurring failure triggers and Driving Behavior Clusters (DBC), contributing to increased system reliability.
- Operations & Strategy Incident Management: Managed the P0–P3 escalation lifecycle, providing structured documentation and root-cause analysis for engineering teams. AV Domain Expertise: Applied deep knowledge of ODD, VRU protocols, and PUDO dynamics to optimize fleet performance and safety. Technical
- Toolbox AV/Data: 3D Point-Cloud Visualizers, Sensor Fusion Dashboards, Databricks (SQL), Telemetry. Workflow: Jira, Advanced Google Sheets, SLA Tracking, Technical Documentation.
Operations Specialist - Advanced Testing Trainer
Zoox
Las Vegas
07.2022 - Current
- Cultivated collaborative and safe work environment, enhancing team cohesion
- Prioritized safety while operating and monitoring vehicles and software systems
- Leveraged system and branch knowledge to provide precise feedback during testing
- Swiftly resolved testing errors to resume operations quickly and safely
- Collaborated with engineering teams on various tests to aid vehicle development
- Partnered with engineering teams to execute targeted tests, advancing vehicle development
- Executed various missions, including data collection, mileage accumulation, development testing, and rideshare operations
- Trained and mentored new team members, ensuring they acquired the necessary knowledge for independent mission execution
- Optimized time management to support mission objectives
- Regularly exercised problem-solving and troubleshooting skills with vehicle software
- Operated three distinct vehicle platforms, each with unique processes and procedures
- Participated on deployments to assist with bringing up of operations in other cities
- Supported new product development rollouts by collaborating with cross-functional teams
- Provided console support, offering assistance and information to third-party partners
- Proficient in running Linux and Python commands and scripts
Learning Ambassador
Amazon
Las Vegas
07.2017 - 07.2018
- Contributed to successful launch of top-ranked GEN 17 by supporting key initiatives.
- Assisted in early selection of Ambassadors, identifying candidates with strong leadership potential.
- Delivered training to all associates on safety protocol, quality control, and productivity objectives to ensure compliance and performance standards.
- Provided additional training and certification for associates on Powered Industrial Trucks (PIT).
- Ensured safe navigation of an 800,000 sq. ft. work area daily.
Education
ASSOCIATE IN ARTS (A.A.) - CULINARY ARTS
Le Cordon Bleu College
Las Vegas01-2012
HIGH SCHOOL DIPLOMA -
Legacy High School
Las Vegas01-2010
Skills
- Leadership training
- Task delegation
- Data entry and analytics
- Regulatory compliance
- Problem resolution and process optimization
- Time management and task delegation
- Cross-functional collaboration
- Adaptability and innovation
- Leadership and instruction
- Safety management and training
- Process optimization
- Behavior analysis and behavioral auditing
Timeline
Triage Specialist
Manpower Agency
03.2026 - Current
Operations Specialist - Advanced Testing Trainer
Zoox
07.2022 - Current
Learning Ambassador
Amazon
07.2017 - 07.2018
ASSOCIATE IN ARTS (A.A.) - CULINARY ARTS
Le Cordon Bleu College
HIGH SCHOOL DIPLOMA -
Legacy High School