Brittany Webb
Maryville,TN
Summary
Outgoing real estate agent with years of healthcare and customer service experience. Highly proficient team player with a passion for interpersonal relationships. Ready to leverage education and experience to take on new professional challenges within a successful real estate team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Triage Specialist
AbbVie Pharmaceuticals/contractor Via LiveOps
12.2021 - 07.2022
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Participated in conferences to initiate relationships with potential clients and promote products and services.
- Collected, arranged, and input information into database system.
Health Unit Coordinator
Covenant Health
01.2021 - 12.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Provided concierge service to assist patients and families and direct them to available resources.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Assembled and maintained patient medical records and other documents related to patient care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Laboratory Aide/Ward Clerk/CNA/Staffing Coordinator
Blount Memorial Hospital
12.2017 - 11.2020
- Verified payroll, vacation and sick time hours to support accounting processes.
- Participated in management team meetings to discuss patient status, census changes, and concerns.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Processed patient specimens according to priority and documented results.
- Responded to emergency medical situations by providing CPR, EKGs, and other necessary life saving techniques.
- Provided IT support to nursing units during transition to computerized charting system.
Education
High School Diploma -
Heritage High School
Maryville, TNBusiness Management/Marketing
Pellissippi State Community College
Knoxville, TNNo Degree - Business Management/Marketing
Carson Newman University
Jefferson City, TNCNA Licensure
Blount County Red Cross
Maryville, TNReal Estate
Trecs Real Estate School
Knoxville, TNSkills
- Customer Relations
- Business Administration
- Special Needs Clientele
- Microsoft Office
- Verbal and Written Communication
- Complex Problem-Solving
- Adaptability and Flexibility
- Teamwork and Collaboration
- First Aid/CPR
- Multitasking Abilities
- Regulatory Requirements
- Exceptional Interpersonal Skills
Certification
- Tennessee Real Estate License - 2023
- CNA - Certified Nurse Assistant
Timeline
Triage Specialist
AbbVie Pharmaceuticals/contractor Via LiveOps
12.2021 - 07.2022
Health Unit Coordinator
Covenant Health
01.2021 - 12.2021
Laboratory Aide/Ward Clerk/CNA/Staffing Coordinator
Blount Memorial Hospital
12.2017 - 11.2020
High School Diploma -
Heritage High School
Business Management/Marketing
Pellissippi State Community College
No Degree - Business Management/Marketing
Carson Newman University
CNA Licensure
Blount County Red Cross
Real Estate
Trecs Real Estate School
- Tennessee Real Estate License - 2023
- CNA - Certified Nurse Assistant
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