Miami Young
Austin
Summary
Detail-oriented professional with a strong background in crisis management and trust and safety. Skilled in conducting training sessions and optimizing processes, contributing to enhanced team efficiency and user safety across platforms.
Overview
4
4
years of professional experience
Work History
Triage Specialist
TikTok
Austin
11.2024 - Current
- Collaborated with global cross-functional teams to address extreme risks and escalation concerns.
- Developed monthly schedules to optimize daily headcount, ensuring balanced coverage and capabilities.
- Reviewed resumes and conducted structured interviews for new applicants, evaluating skills and cultural alignment.
- Reviewed tasks for extreme risk violations, assessing impact likelihood and scenarios for potential law enforcement action.
- Consistently met industry KPIs, safeguarding platform, and user safety.
- Conducted training sessions and created supportive documentation to streamline onboarding for new team members.
Content Moderator
Accenture
Austin
05.2022 - 10.2024
- Reviewed user-generated content for compliance with community guidelines.
- Identified and flagged inappropriate content across various platforms.
- Collaborated with cross-functional teams to enhance content moderation processes.
- Trained new moderators on best practices and company standards.
- Engaged in ongoing team discussions to refine moderation strategies and techniques.
- Monitored and banned accounts with multiple violations to maintain platform integrity.
- Conducted facial recognition verifications to authenticate user accounts and enforce community standards.
Sales Associate
Conns Home Plus
Killeen
04.2021 - 05.2022
- Assisted customers in selecting home appliances and furniture and electronics.
- Managed inventory levels and organized merchandise displays.
- Processed sales transactions accurately and efficiently, working with credit applications.
- Maintained a clean and welcoming sales floor environment, organizing furniture by ad layouts.
- Addressed customer inquiries and resolved issues promptly ensuring customer satisfaction.
- Trained new associates on company policies and procedures.
Education
BBA - Human Resources Management
Texas A&M University
Killeen, TX12-2026
Bachelor of Science - Business Administration And Management
Central Texas College
Killeen, TX12-2024
Skills
- Incident Response and Escalation Management
- Crisis Management
- Trust and Safety Expertise
- Risk Assessment and Mitigation
- Cross-Functional Collaboration
- Data Analysis Tools
- Policy Application
- Case Documentation & Reporting
References
References available upon request.
Timeline
Triage Specialist
TikTok
11.2024 - Current
Content Moderator
Accenture
05.2022 - 10.2024
Sales Associate
Conns Home Plus
04.2021 - 05.2022
BBA - Human Resources Management
Texas A&M University
Bachelor of Science - Business Administration And Management
Central Texas College