Anna Sines
Highland Park,IL
Summary
Highly self-motivated and results-oriented professional, bringing 15 years of diversified career history in biopharmaceutical research. Excellent organizational, time management and problem-solving skills. Diligent in building and retaining accounts by providing support and attentive service. Recognized consistently for performance excellence and contributions to success.
Overview
17
17
years of professional experience
Work History
Project Manager
Charles River Laboratories
06.2021 - 06.2023
- Identified plans and resources required to meet project goals and objectives.
- Managed portfolio of 30+ clients
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with internal and external contributors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Inside Sales Executive
SGS Life Science Services
12.2016 - 06.2021
- Managed leads from multiple sources and capitalized on valuable business opportunities with existing clients
- Established and managed CRM pipeline, tracked and followed up on all open opportunities while consistently meeting required key performance indicating activities of 50 calls and 100 emails per week
- Worked with marketing department to prepare campaigns for lead generation and effective sales
- Fielded client feedback and complaints collaborating with laboratory and sales groups to reach suitable resolutions
- Utilized prospecting tools to identify new potential clients
- Met existing customers to review current services and expand sales opportunities.
- Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Client Services Manager
SGS Life Science Services
12.2015 - 12.2016
- Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Prepared cost proposals within required turnaround time of 48 hours, utilizing strong familiarization with USP, EP, JP, and ACS methods as well as cGMP, cGLP and SOP regulations
Quality Control Supervisor
Covance Laboratories
12.2011 - 08.2012
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
Necropsy Supervisor
Covance Laboratories
07.2010 - 12.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Surgery Team Leader
Harlan Laboratories
05.2008 - 07.2010
- Organized and coordinated surgical procedures for entire surgical department
Project Leader - Infusion Toxicology
MPI Research
05.2006 - 05.2008
- Conducted and managed toxicology studies in accordance with all SOP’s, GLP’s, IACUC guidelines, and Protocols
Education
Bachelor of Science - Animal Science
Purdue University
West Lafayette, iNAssociate of Applied Science - Medical Transcription
Kaplan University
Davenport, IASkills
- Management collaboration
- Sales
- CRM Systems
- Relationship building and management
- Training/Mentoring
- Lead Management
- Metrics Tracking
- Time Management
- Organizational skills
- Process and procedure development
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
Charles River Laboratories
06.2021 - 06.2023
Inside Sales Executive
SGS Life Science Services
12.2016 - 06.2021
Client Services Manager
SGS Life Science Services
12.2015 - 12.2016
Quality Control Supervisor
Covance Laboratories
12.2011 - 08.2012
Necropsy Supervisor
Covance Laboratories
07.2010 - 12.2011
Surgery Team Leader
Harlan Laboratories
05.2008 - 07.2010
Project Leader - Infusion Toxicology
MPI Research
05.2006 - 05.2008
Bachelor of Science - Animal Science
Purdue University
Associate of Applied Science - Medical Transcription
Kaplan University