Stephanie Garcia
Miami,FL
Summary
Proven aviation professional with over 15 years of experience. Knowledgeable in Asset management, Program management for Engine Repairs, overhaul facilities as well as Sales/Marketing and Business development. Passionate dynamic leader with creative problem solving skills and high energy. Excellent communicator and customer service oriented.
Overview
15
15
years of professional experience
Work History
Project Manager
Global Engine Maintenance
Miami, FL
08.2019 - 02.2021
- Developed and initiated projects, managed costs, and monitored performance.
- Modified and directed project plans to meet organizational needs.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Provided management for internal personnel, contractors and vendors.
- Managed projects from procurement to commission.
- Drove team success through shared vision and recognition of quality performance.
- Devised tools and benchmarks to improve team performance and monitor production.
Customer Service Manager
Global Engine Maintenance
Miami, Florida
06.2017 - 08.2019
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Provided competitive Engine Proposals to Customers.
- Managed post-mortem meetings after every engine repair and presented cons and pros to the whole organization.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Director of Sales- Latin America
First Class Air Support
Doral, FL
09.2015 - Current
- Generated over $ 3 million gross sales in revenue.
- Exceeded regional annual sales target by 10%.
- Attended weekly meetings with the VP of Sales to discuss strategies.
- Maintained knowledge of current sales and new acquisition.
- Closed an average of 600 sales calls each quarter.
- Present at national sales conference about such as MRO's, ACPC, ALTA CCMA, ALTA Leaders forum, Aeroxchange, ISTAT, Cargo Facts, Ect.
- Contacted customers by phone and email in response to inquiries.
- Built relationships with customers in the Latin American region to establish long-term business growth.
- Traveled throughout Latin America every 2-3 months in order to build and maintain customer relationships.
- Implemented sales processes and form templates for company.
Sales Executive
AAF Spares, LLC
Miami, Fl
02.2014 - 08.2015
- Developed and maintained long-term relationships with customers all over the world.
- Consistently hit and exceeded sales goals by 20%.
- Built strong client relationships and provided high value-adding services.
- Implemented marketing strategies which resulted in customer growth.
- Responsible for creative design for aviation shows and conferences.
- Traveled internationally to bring aboard new prospects.
- Brokered about 25% of all sales .
- Generated 1.2 million gross sales in revenue.
Program Manager
IAG Engines, LLC
Miami, FL
12.2012 - 11.2013
- Responsible for planning all engine inductions .
- Generated all engine repair quotes for outside customers including sister companies.
- Responsible for leading daily Production meetings with all company management to guarantee engine flow progress.
- Responsible for monitoring labor hours from production on a weekly basis to ensure cost reduction and profitability.
- Estimated labor and material costs for all engine repairs.
- Managed progress of day to day program activities including outside resources (Contractors, DAR's, DER's, etc.)
- Main point of contact for all customers.
- Provided weekly progress reports to all customers on engine repair status.
- Supervised the Program Management department as well as the Material Procurement department.
- Responsible for leading engine induction meetings with project team in order to verify that all paperwork, engine bay, tooling and man power was ready and available for induction.
- Responsible for setting up all field jobs domestic and international.
- Responsible for all Quantum Control permissions and accesses for the whole company.
- Responsible for Aviation Week (MRO) Exhibitions.
- Managed exhibition and all marketing for the company.
- Traveled to major aviation conferences as the companies representative (MRO's,ACPC, ect).
- Diplomatically resolved customer's complaints on as-needed basis.
- Oversaw 30 engine inductions each year from concept through final delivery.
- Routinely collaborated with department managers to correct problems and improve services.
Customer Service Manager/ Purchasing and Repairs Manager
I2I Engines, LLC
Miami, FL
06.2010 - 10.2013
- Monitored all purchase and repair order requirements for each individual program in order to meet TAT.
- Negotiated faster turn around time and cost on units out on repair.
- Worked on GTA agreement with high volume vendors.
- Provided all customers weekly engine reports with detailed status on all engine modules.
- Worked with inspectors in order to get all updated bill of materials for purchase and repair.
- Performed initial client assessment and analysis to begin research process.
Finance Executive
Aerotechnologies, Airfrance/KLM
Miami, Fl
10.2007 - 03.2010
- Provided support to customers such as: Aerogal, Delta Airlines, Lan Chile,
United Airlines, KLM, Skyline, Apollo Aviation, Chromalloy, AAR Corp, Omega
Aviation, Cargo Airlines (CAL), Centurion.
·
- Improved cash flow by collecting past due payments from dozen of accounts.
- Renegotiated payment terms with dozens of vendors from Net 30 to Net 60.
- Responsible for creating and updating the cash projections report on a daily basis.
- Responsible for generating checks to vendors on time.
- Collected and arranged information and entered details into computer database.
- Provided extensive clerical and administrative support to department staff.
- Followed up with customers to collect information and verify details.
- Maintained integrity of general ledger, including the chart of accounts.
- Generated financial statements and facilitated account closing procedures each month.
Purchasing Executive
Jet Power Aviation
Miami, Fl
08.2006 - 10.2007
- Negotiated with vendors on potential inventory.
- Procured materials for special projects.
- Maintained productive relationships with vendors.
- Created purchase orders.
- Performed monthly reconciliation of open purchasing orders.
- Maintained stock level of inventory for shop.
- Created kits of consumables to keep in stock for incoming units in the forecast.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
Education
Bachelor of Arts - Business Administration And Management
Florida International University
Miami, FLAssociate of Arts - Business
Miami Dade College - Kendall Campus
Miami, FLHigh School Diploma -
Miami Coral Park Senior High School
Miami, FLSkills
- Data management
- Team leadership
- Strong verbal communication
- Project management
- Engine Repair Proposals
- Team liaison
- Conflict resolution
- Process implementation
- Extremely organized
- Client assessment and analysis
- Customer relations
- Account updates
- Inter-department collaboration
- Exceptional interpersonal communication
- Customer-focused
- Microsoft Outlook, Word and Excel
- Inventory control
- Sales analysis
- Proficiency with Quantum Software
- Customer service
- Self-motivated
- Highly competitive
- Account development
- Client development
- Networking skills
- Territory management
- Management collaboration
- Researched sales leads
- Interpersonal skills
- Planning and development
- Program management
References
References
Available upon request
Languages
Bilingual Spanish/English
Timeline
Project Manager
Global Engine Maintenance
08.2019 - 02.2021
Customer Service Manager
Global Engine Maintenance
06.2017 - 08.2019
Director of Sales- Latin America
First Class Air Support
09.2015 - Current
Sales Executive
AAF Spares, LLC
02.2014 - 08.2015
Program Manager
IAG Engines, LLC
12.2012 - 11.2013
Customer Service Manager/ Purchasing and Repairs Manager
I2I Engines, LLC
06.2010 - 10.2013
Finance Executive
Aerotechnologies, Airfrance/KLM
10.2007 - 03.2010
Purchasing Executive
Jet Power Aviation
08.2006 - 10.2007
Bachelor of Arts - Business Administration And Management
Florida International University
Associate of Arts - Business
Miami Dade College - Kendall Campus
High School Diploma -
Miami Coral Park Senior High School
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