Anna Sinku
Miskolc,Hungary
Summary
Hospitality professional with extensive experience in front office operations and luxury guest services. Expertise in achieving Forbes Five-Star standards through personalized care, effective communication, and conflict resolution. Committed to exceeding guest expectations and enhancing overall satisfaction.
Overview
2027
2027
years of professional experience
Work History
Front Office Intern
St. Regis
Longboat Key, Florida
2025 - Current
- Greeting and assisting guests during registration and departure.
- Managed reservations and coordinated room assignments to ensure seamless guest experiences.
- Processed payments efficiently while addressing billing inquiries.
- Developed extensive knowledge of local attractions to enhance overall guest satisfaction.
Food and Beverage Attendant
Omni William Penn Hotel
Pittsburgh, Pennsylvania
2024 - 2024
- Delivered exceptional customer service in fast-paced hotel dining environment.
- Handled guest inquiries and resolved issues promptly and professionally.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Maintained a positive attitude towards coworkers and customers at all times.
Barista
The Sweets Bar
Miskolc, Hungary
2022 - 2023
- Engaged customers by recommending drinks and pastries, enhancing their experience.
- Cultivated relationships with regulars, contributing to increased customer loyalty and shop revenue.
- Trained junior staff to maintain high service standards, fostering a culture of excellence.
- Monitored inventory levels, restocking supplies for uninterrupted operations.
Education
High School Diploma, Tourism
Miskolci SZC Berzeviczy Gergely Technikum
Miskolc, Hungary01-2023
Tourism Referens, Hotel Receptionist Certification
Miskolci SZC Berzeviczy Gergely Technikum
Miskolc, Hungary01-2023
Bachelor of Science - Economy And Management
University of Miskolc
Miskolc, Hungary06-2026
Skills
- Customer service
- Reservations management
- Team collaboration
- Conflict resolution
- Time management
- Multitasking
Timeline
Front Office Intern
St. Regis
2025 - Current
Food and Beverage Attendant
Omni William Penn Hotel
2024 - 2024
Barista
The Sweets Bar
2022 - 2023
High School Diploma, Tourism
Miskolci SZC Berzeviczy Gergely Technikum
Tourism Referens, Hotel Receptionist Certification
Miskolci SZC Berzeviczy Gergely Technikum
Bachelor of Science - Economy And Management
University of Miskolc