Anna-Sofiia Zaporozhets
San Diego,CA
Summary
Highly organized and efficient Front Desk Agent with strong communication skills and a passion for delivering outstanding guest experiences, seeking to contribute to a welcoming atmosphere at your esteemed hotel. Referred by Anastasiia Liakhu, accounts receivable coordinator
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Fairmont Grand Del Mar
San Diego, CA
06.2025 - Current
- Greeted guests warmly upon arrival, fostering a welcoming atmosphere from the start.
- Coordinated with maintenance staff to address guest room issues swiftly and efficiently.
- Processed group bookings and special requests, ensuring seamless coordination of guest needs.
- Updated guest profiles and preferences in hotel management software for personalized service.
- Provided information on local attractions and services, enhancing guest engagement during stays.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
Sales Associate
Zimmermann
San Diego, CA
10.2024 - Current
- Managed inventory and merchandising displays, leading to a more organized and appealing store environment.
- Handled customer inquiries and resolved complaints effectively, enhancing overall customer satisfaction.
- Utilized point-of-sale software to process transactions efficiently and accurately.
- Trained new employees on product knowledge and sales techniques, boosting team performance.
Front Desk Agent
Hilton San Diego Del Mar
Del Mar, CA
10.2023 - 09.2024
- Managed guest check-in and check-out procedures, ensuring a smooth and efficient process.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of room availability and reservations using hotel management software.
- Assisted in managing phone inquiries, booking reservations, and processing payments.
- Handled guest complaints with professionalism, striving for timely resolutions that enhance guest experience.
- Performed daily audits of cash and credit transactions to maintain financial accuracy.
- Collaborated with housekeeping to ensure timely room readiness and guest satisfaction.
Education
Bachelor's Degree - International Relations
National University of Kyiv Taras Shevchenko
Kyiv, Ukraine04.2026
Skills
- Customer Service
- Communication Skills
- Multitasking
- Problem-Solving
- Attention to Detail
- Adaptability
- Teamwork
- Organisational skills
LANGUAGES
English | Advanced
Ukrainian | Native
Russian | Native
Timeline
Front Desk Agent
Fairmont Grand Del Mar
06.2025 - Current
Sales Associate
Zimmermann
10.2024 - Current
Front Desk Agent
Hilton San Diego Del Mar
10.2023 - 09.2024
Bachelor's Degree - International Relations
National University of Kyiv Taras Shevchenko