Anna Sollis
Victor,ID
Summary
Responsible and reliable employee with established customer service in concierge and the food service industry. Proven ability to be flexible and work effectively alone or in a team environment. Collaborative team member, operating large expenses, managing customer flow, positive engagement with others, punctual attendance to commitments.
Overview
3
3
years of professional experience
Work History
Guest Services Agent
Bronze Buffalo Lodge At Teton Springs
2023.06 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Sno Go Snow Cones
Preston Walker
2021.05 - 2022.07
- Provided excellent customer service by addressing inquiries about ingredients or allergy concerns promptly and knowledgeably.
- Collaborated with team members to maintain a positive work atmosphere, fostering strong communication and teamwork skills.
- Increased daily sales by consistently delivering high-quality snow cones and maintaining an inviting environment.
- Ensured proper food handling procedures were followed at all times in accordance with state guidelines for food safety standards.
- Trained new employees on proper snow cone making techniques, equipment use, and customer service expectations.
Education
High School Diploma -
Teton High School
Driggs, ID05.2024
Skills
- Guest Communication
- Customer Service
- Listening Skills
- Punctual & Responsible
- Detail Oriented
- Social Media Networking
Accomplishments
- Teen Builder for Humanitarian Building Trip in partnership with Habitat For Humanity (2022)
- Varsity Captain of Teton High School Dance Team 2023-24
- Extracurricular Activities: Track & Field Sprinter/Long Jump, Competitive dancer of 6+ years (2018-present), National Open Line Dance Champion 2023, 4x State Dance Championship Qualifier
- Social Media Manager for Teton High School affiliated media accounts, promotion of student athletes, events and competitions
Timeline
Guest Services Agent
Bronze Buffalo Lodge At Teton Springs
2023.06 - Current
Sno Go Snow Cones
Preston Walker
2021.05 - 2022.07
High School Diploma -
Teton High School
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