ANNA SOLORZANO
LAREDO,TX
Summary
Proactive Owner and Professional Barber with extensive experience in managing day-to-day business operations and delivering exceptional customer service. Skilled in client relationship building, financial management, and efficient business processes. Bringing strong technical proficiency in barber services and a commitment to client satisfaction and safety.
Overview
10
10
years of professional experience
Work History
Owner
DDK Carriers LLC
2020.09 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Professional Barber
TDK BARBERSHOP
2014.08 - 2020.08
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards to ensure client safety and comfort.
- Exhibited a high level of technical proficiency in performing various barber services, including haircuts, shaves, trims, and styling for both men and women.
- Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
- Demonstrated strong time management skills by effectively juggling multiple clients simultaneously without compromising quality of service or attention to detail.
- Enhanced client satisfaction by providing precise and trendy haircuts tailored to individual preferences.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Managed complex appointment schedule for high-volume client base.
- Styled hair according to customer preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Completed quality haircuts and styling for men, women and children.
Education
High School Diploma -
United High School
Laredo, TX05.2008
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
DDK Carriers LLC
2020.09 - Current
Professional Barber
TDK BARBERSHOP
2014.08 - 2020.08
High School Diploma -
United High School
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