Anna Soto
Canyon Country,CA
Overview
15
15
years of professional experience
Work History
Service Representative
Lianna Cleaning
01.2016 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Stocked room attendant carts with supplies to keep carts organized and clean
- Reviewed employee performance and devised an improvement plan to achieve goals
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
Service Representative
Sonic Electronix
02.2010 - 12.2016
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of av products and services
- Maintained and recorded customer information in the database
- Handled inbound telephone calls from interested customers
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic sy
- Presented information about membership details and purchase advantages
- Organized and stored employment forms and information
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews
- Assisted with new hire orientation preparation, scheduling and administration
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Identified fraud patterns and anomalies through analysis of large quantities of data
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills
- Advised businesses and agencies on fraud detection improvements
- Prepared evidence for court presentation
Education
Certification - Pharmacy Technology
LACC
Los Angeles, CA01.2016
Certification - Paralegal
Charter College
Canyon Country, CA01.2009
Skills
- Staff Evaluations
- Quality Assurance
- Accuracy
- Efficiency
References
Furnished Upon Request
Timeline
Service Representative
Lianna Cleaning
01.2016 - Current
Service Representative
Sonic Electronix
02.2010 - 12.2016
Certification - Pharmacy Technology
LACC
Certification - Paralegal
Charter College