Robert Caggiano
Nashville,TN
Summary
Coordinate and manage daily operations in organizations numbering up to 140 employees. Manage operating budgets in excess of $1.2 million annually. Lead teams, problem solve and work well under pressure. Have excellent computer skills for operations management. Provide individual and collective training support to personnel including mentoring.
Overview
30
30
years of professional experience
Work History
Service Representative
Labcorp
Nashville, TN
06.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service requests to ensure timely and accurate fulfillment of customer needs.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Developed and maintained comprehensive knowledge of products and services offered to customers.
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Team Leader
Electrolux
Springfield, TN
01.2022 - 06.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
Team Leader Manager
TWIG
Nashville, TN
05.2021 - 01.2022
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Managed 25-30 people daily on various different machines and learned all 21 machines.
- Scheduled all three shifts production on floor to maintain OTP and productivity.
General Manager of Operations
BNL Logistics LLC
Nashville, TN
08.2020 - 05.2021
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed 3 different FedEx delivery companies in three different states.
- Improved productivity while reducing staffing and operational costs by 31%.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives.
- Boosted team performance with enhanced employee evaluation processes.
- Verified compliance with best business practices throughout organization.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Oversaw day-to-day operations, including supervising 124 person team across three sites.
Operation Manager
Vetsmart Express LLC
Nashville, TN
07.2019 - 08.2020
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Implemented policies and standard operating procedures for continuous improvement.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Maintained 44 vans at operational readiness annually.
Logistics Manager
UNARCO Material Handling Inc.
Springfield, TN
02.2015 - 06.2019
- Led value-added customer service team that consistently over-delivered on customer expectations.
- Handled day-to-day shipping and receiving, typically overseeing more than 500 packages per day.
- Monitored and ensured compliance with strict budgets by negotiating freight in alignment with needs and specifications.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Expedited resolutions of shipping errors and packaging mistakes.
- Conducted research to address shipping errors and packaging mistakes.
- Negotiated with 9 different freight companies and received annual contracts that effectively saw cost savings of 24%.
- Implemented and enforced all policies and procedures for entire logistics department.
- Handled employee conflicts in most efficient manner and while following all company procedures.
- Ensured all warehouse personnel were properly trained and certified on equipment, including forklifts and pallet movers.
- Directed logistics operations, including shipping and receiving of wide range of products daily.
- Managed over 3 million dollars in inventory and 112 employees in 130,000 square foot warehouse for racking supplier company.
- Worked with vendors to schedule more than 20 daily pickups and 150 weekly deliveries.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
Receiving Manager
Dell Corporation
Nashville, TN
06.2007 - 01.2015
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Supported Chief Operating Officer with daily operational functions.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Responded to customer requests via telephone and email.
- Verified data integrity and accuracy.
- Analyzed departmental documents for appropriate distribution and filing.
- Copied, logged and scanned supporting documentation.
- Performed initial client assessment and analysis to begin research process.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Investigated and adopted optimal receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Managed receiving team, overseeing training, schedules and work assignments.
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Gathered and processed merchandise returns.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Managed team of 118 employees daily unloading and receiving merchandise.
Warehouse Manager
Adel Grocery
Adel, GA
04.1996 - 05.2007
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
- Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
- Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Managed 37 employees picking product, receiving product, and shipping product.
Education
BBA - Business
Valdosta State University
Valdosta, GA09-1996
High School Diploma -
Hunters Lane High School
Nashville, TN05-1992
Skills
- Domestic freight management
- Customer service
- Team management
- Policies and procedures
- Transportation activity management
- Operational management
- Shipping and receiving
- Logistics management
- Distribution and warehousing
- Carrier negotiations
- Excellent time management
- AS/400 experience
- Current Forklift Certification
- Proficient in MS Office
- Familiar with RF systems
- Computer-savvy
- Warehouse and manufacturing operations
- OSHA requirements knowledge
- Policies and Procedures Implementation
- Staff Management
- Contract Review and Recommendations
- Finance background
- Performance Evaluations
Timeline
Service Representative
Labcorp
06.2022 - Current
Team Leader
Electrolux
01.2022 - 06.2022
Team Leader Manager
TWIG
05.2021 - 01.2022
General Manager of Operations
BNL Logistics LLC
08.2020 - 05.2021
Operation Manager
Vetsmart Express LLC
07.2019 - 08.2020
Logistics Manager
UNARCO Material Handling Inc.
02.2015 - 06.2019
Receiving Manager
Dell Corporation
06.2007 - 01.2015
Warehouse Manager
Adel Grocery
04.1996 - 05.2007
BBA - Business
Valdosta State University
High School Diploma -
Hunters Lane High School