Hi, I’m
Anna Stancer
Oshkosh,WI
Summary
Detail-oriented operations and implementation support professional with experience coordinating complex projects, managing stakeholder communications, and resolving process and compliance issues. Proven ability to support clients through multi-step workflows, troubleshoot issues, and improve operational efficiency in fast-paced environments. Strong communicator with a track record of managing multiple priorities and delivering results independently.
Overview
9
years of professional experience
Work History
ALLO Communications
Permit Specialist II
01.2023 - Current
Job overview
- Serve as a primary point of contact for municipalities and agencies, supporting end-to-end permitting workflows across multiple markets
- Manage 50+ concurrent requests/projects, ensuring accurate submissions and timely approvals
- Troubleshoot permitting and compliance issues by coordinating with internal engineering, construction, and external stakeholders
- Translate complex regulatory requirements into clear documentation and actionable steps for internal teams
- Maintain a 95%+ on-time completion rate while balancing shifting priorities and deadlines
- Identify process inefficiencies and implement workflow improvements to reduce delays and rework
Client Focus
Account Manager
01.2020 - 01.2023
Job overview
- Managed and organized client accounts across 10+ State Farm offices, ensuring consistent communication and follow-up
- Conducted monthly strategy calls with clients to improve customer engagement, appointment conversion, and operational efficiency
- Handled high-volume outreach, placing 200+ calls per day to maintain timely client contact and support
- Coordinated across multiple states and time zones, effectively prioritizing tasks and managing competing demands
Oregano's Pizza BistroFlagstaff, AZ
General Manager
01.2019 - 01.2020
Job overview
- Managed daily operations of a $2M+ business, including staff leadership, reporting, and process execution
- Acted as primary escalation point for customer and operational issues, resolving concerns quickly and effectively
- Developed and implemented operational processes that improved efficiency and reduced costs by 10-15%
- Trained and led a team of 25+ employees, ensuring consistent execution of company standards
- Communicated with vendors and stakeholders to coordinate logistics and resolve issues.
Shake Shack Las VegasLas Vegas
Floor Manager
01.2017 - 01.2019
Job overview
- Coordinated high-volume operations, managing multiple workflows simultaneously in a fast-paced environment
- Led onboarding and training, ensuring team alignment with operational procedures
- Resolved real-time operational and customer issues with strong problem-solving skills
- Maintained accurate reporting, cash handling, and compliance standards
Education
Northern Arizona University
B.S. from Hotel and Restaurant Management
Skills
- Implementation Support
- Client Onboarding
- Technical Troubleshooting
- Issue Resolution
- Cross-Functional Collaboration
- Process Improvement
- Documentation
- Stakeholder Communication
- Partner Communication
- Project Coordination
- Task Management
- Data Tracking
- Reporting
- Accuracy
- Workflow Optimization
Timeline
Permit Specialist II
ALLO Communications
01.2023 - Current
Account Manager
Client Focus
01.2020 - 01.2023
General Manager
Oregano's Pizza Bistro
01.2019 - 01.2020
Floor Manager
Shake Shack Las Vegas
01.2017 - 01.2019
Northern Arizona University
B.S. from Hotel and Restaurant Management