Anna Stapleton
New Burnside,IL
Summary
Accomplished General Manager at McDonald's with a proven track record in operations management and leadership, enhancing team performance and customer satisfaction. Skilled in problem resolution and efficient multitasking, I've successfully implemented strategies boosting sales and profitability. My approach fosters strong relationships, ensuring long-term success and loyalty.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
McDonalds's
01.2018 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Department Manager
McDonald's
01.2003 - 01.2018
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Shift Manager
McDonald's
01.1999 - 01.2003
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Crew Member
McDonald's
08.1997 - 01.1999
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Arts - History
Southern Illinois University, Carbondale
Carbondale, IL05-2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Training and development
- Inventory control
- Customer relationship management
- Administrative skills
- P&L management
- Recruitment
Certification
- ServSafe Food Handler's Certification
Outstanding General Manager 2020
Through improving sales and team work lead team and store to improve sales by 10% increase and dropped turnover by 50%
Timeline
General Manager
McDonalds's
01.2018 - Current
Department Manager
McDonald's
01.2003 - 01.2018
Shift Manager
McDonald's
01.1999 - 01.2003
Crew Member
McDonald's
08.1997 - 01.1999
Bachelor of Arts - History
Southern Illinois University, Carbondale
Similar Profiles
Haylee KuhnHaylee Kuhn
Crew Member at McDonalds'sCrew Member at McDonalds's
TAYLOR WELSHTAYLOR WELSH
Crew Member at McDonalds'sCrew Member at McDonalds's
Vishal SharmaVishal Sharma
Manager - People Resources at Hardcastle Restaurants Private Limited (McDonalds's India) - Westlife Foodworld Ltd.Manager - People Resources at Hardcastle Restaurants Private Limited (McDonalds's India) - Westlife Foodworld Ltd.
WILLIAM VOJVODICHWILLIAM VOJVODICH
Tire and Lube Technician at Don's Heavy Duty Truck RepairTire and Lube Technician at Don's Heavy Duty Truck Repair
Vickie FrostVickie Frost
Medical Office Assistant at SOUTHERN ILLINOIS HEALTHCAREMedical Office Assistant at SOUTHERN ILLINOIS HEALTHCARE