Anna Sutterer
St. Louis,MO
Summary
Creative customer care professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Claims Customer Care Representative
American Family Insurance Claims Services
01.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving claims-related inquiries.
- Streamlined the claims process for quicker resolution times and higher customer approval ratings.
- Mitigated potential disputes by proactively identifying issues and offering satisfactory solutions.
- Reduced claim processing time with thorough attention to detail, accurate documentation, and timely followups.
- Ensured compliance with industry regulations through diligent adherence to established policies and procedures.
Social Media Manager/Email Copywriter
Anna Rose Marketing LLC
03.2022 - 08.2023
- Increasing clients' open rate over 35% and CTR over 90%
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Generating and editing social media templates, layouts, captions, and photos/reels
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Marketing Specialist
American Family Insurance
04.2022 - 01.2023
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Updated customer database and generated lists and counts for direct marketing projects.
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
- Collaborate with regional marketing development team to ensure content is compliant and consistently branded.
Digital Marketing Intern
Cozy Shop
01.2022 - 05.2022
- Maintained editorial calendar to keep content timely, relevant and engaging.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
- Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
Education
Bachelor of Business Administration - Marketing & Healthcare Administration
Lindenwood University
Saint Charles, MO05.2022
Skills
- Creativity
- Attention to detail
- Communication
- Multitasking
- Copywriting
- Critical Thinking
- Interpersonal Skills
- Customer Service
- Time Management
- Follow-Up Skills
Certification
Property and Casualty Insurance License
Timeline
Claims Customer Care Representative
American Family Insurance Claims Services
01.2023 - Current
Marketing Specialist
American Family Insurance
04.2022 - 01.2023
Social Media Manager/Email Copywriter
Anna Rose Marketing LLC
03.2022 - 08.2023
Digital Marketing Intern
Cozy Shop
01.2022 - 05.2022
Bachelor of Business Administration - Marketing & Healthcare Administration
Lindenwood University
Property and Casualty Insurance License
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