Christian Taylor

• Managed claims and benefits inquiries, delivering accurate and timely resolutions

• De-escalated complex customer concerns while maintaining professionalism and empathy

• Educated members on coverage details, improving understanding and reducing repeat contacts

• Maintained precise documentation to support efficient claims processing

• Handled high-volume inbound calls for policy servicing, billing, and account support

• Resolved customer concerns efficiently, balancing empathy with call control

• Processed payments and policy updates with strong attention to detail

• Documented interactions in CRM systems to ensure accuracy and compliance

• Supported customers with orders, returns, and product inquiries across multiple channels

• Coordinated with internal teams to resolve issues quickly and effectively

• Monitored order status to ensure on-time delivery and customer satisfaction

• Led team operations and supported performance goals in a fast-paced environment

• Handled escalated accounts and negotiated payment solutions

• Trained and coached new hires on systems and customer interactions