Anna Swofford
Cleveland,GA
Summary
Accomplished Co-Manager at Wal-mart, adept in staff management and customer service, significantly improved sales and employee retention through strategic action plans and effective team leadership. Leveraged strong decision-making and performance management skills to enhance store operations and customer satisfaction, fostering a positive work environment and achieving notable success in staff development and conflict resolution.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Co-mgr
Wal-mart
Cleveland, GA
09.1990 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Education
Public Speaking
Dale Carnegie School
Gainesville, Georgia03-2022
Nurses Aide
Norfolk Trade School
Norfolk Virginia06-1985
High School Diploma -
Pascagoula High School
Pascagoula, MS05-1983
Skills
- Staff management
- Contract negotiation
- Staff development
- Leasing and sales
- Team leadership
- Customer service
- Staff training and development
- Decision-making
- Task delegation
- Time management
- Performance management
Certification
- [State] Driver's License
- OSHA Certified
- Forklift Certification
Timeline
Co-mgr
Wal-mart
09.1990 - Current
Public Speaking
Dale Carnegie School
Nurses Aide
Norfolk Trade School
High School Diploma -
Pascagoula High School