SQL
Anna Tallman
Glen Allen,VA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Guest Services Ambassador
Adventure Island
06.2022 - 09.2022
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined purchasing process for improved efficiency and reduced wait times.
- Resolved billing discrepancies with professionalism and efficiency, maintaining strong customer relationships.
- Maintained confidentiality of sensitive guest information at all times while adhering strictly to industry best practices.
- Handled emergency situations calmly and efficiently while prioritizing guest safety as a top concern.
Bather/Closer
A Pet Spa Grooming
11.2021 - 06.2022
- Provide pets a safe and clean environment to ensure a low-stress experience while bathing, drying, and brushing
- Cleaning of our facility, including removal of all fur, sanitizing kennels, mixing and replacing cleaning and bathing products, and other general cleaning.
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
Customer Service Team Associate
Walmart, Inc.
06.2019 - 04.2021
- Trained new associates to follow policies and procedures including Health and Food Safety Regulations
- Ensured customer satisfaction with exceptional customer service, effectively handling customer objections.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Daycare Provider
Sunny Skies Child Care
11.2018 - 04.2019
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
Sales and Marketing Analyst
Ford Global Fleet Sales
07.2017 - 08.2018
- Tracked all sales and international tender opportunities on Salesforce for better customer follow-up and market research.
- Strengthened brand visibility through the design and execution of innovative promotional events and materials.
- Increased sales revenue by identifying potential clients and implementing targeted marketing strategies.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
- Gathered, organized and analyzed data, resolved discrepancies, and modeled information.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
Night Front Desk Attendant/Auditor
Super 8 Hotel
05.2016 - 01.2017
Overnight Crew Trainer
McDonald's
06.2012 - 05.2016
Babysitter
Residence Hall Director
11.2009 - 05.2011
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Education
Bachelors of Science in Sociology - Sociology
Central Michigan University
Mt. Pleasant, Michigan05.2017
Skills
- Implement and Maintain Policies & Procedures
- Strong Interpersonal Communication
- International & Retail Sales
- Research Analysis
- Data Entry
- Superior Customer Service & Conflict Resolution
- Microsoft Office
- Track and Analyze Sales Data
- Problem-Solving Abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
References Available
True
Certification
- Google Data Analytics Certificate, Coursera - 2022-2023
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balancePaid sick leaveFlexible work hoursWork from home optionSoftware
Python
Microsoft Office
Timeline
Guest Services Ambassador
Adventure Island
06.2022 - 09.2022
Bather/Closer
A Pet Spa Grooming
11.2021 - 06.2022
Customer Service Team Associate
Walmart, Inc.
06.2019 - 04.2021
Daycare Provider
Sunny Skies Child Care
11.2018 - 04.2019
Sales and Marketing Analyst
Ford Global Fleet Sales
07.2017 - 08.2018
Night Front Desk Attendant/Auditor
Super 8 Hotel
05.2016 - 01.2017
Overnight Crew Trainer
McDonald's
06.2012 - 05.2016
Babysitter
Residence Hall Director
11.2009 - 05.2011
Bachelors of Science in Sociology - Sociology
Central Michigan University