Sage Cogan
Santa Barbara,CA
Summary
Reliable guest services team member who supports smooth operations through ticket processing, conflict resolution, and clear communication. Brings a flexible schedule, multitasking ability, and a calm approach to fast-paced environments, helping create positive visitor experiences and efficient front-line service.
Overview
6
6
years of professional experience
Work History
Guest Services Ambassador
Santa Barbara Zoo
Santa Barbara, California
04.2026 - Current
- Welcomed guests at zoo entrances at Santa Barbara Zoo entrances and admissions.
- Assisted visitors by answering questions about zoo activities, exhibits, directions, and daily schedules to enhance their experience.
- Guided guests through zoo pathways, maps, and accessibility routes.
- Managed visitor concerns regarding ticketing, memberships, and lost-and-found requests, ensuring prompt resolutions and guest satisfaction.
- Supported special events, programs, and seasonal guest services.
- Communicated updates with team members using radios and shift briefings.
- Provided recommendations for nearby restaurants, shopping centers, and entertainment venues to enrich visitors' overall experience.
Volunteer
Safety Town
07.2024 - 07.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events.
- Used strong interpersonal communication skills to convey information to others.
Intern
Family School
04.2022 - 04.2022
- Gained valuable experience working within a specific industry, applying learned concepts directly in relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing increased focus on higher-priority assignments.
- Sorted and organized files in a systematic manner to enhance retrieval efficiency.
Babysitter
Family/friends
01.2021 - 03.2022
- Facilitated play activities, including puzzles and reading, to promote learning and development in young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to support the health and safety of children in care.
- Organized and cleaned play areas, ensuring a safe and inviting space for children after activities.
Pet Sitter
Family/Friends
04.2021 - 05.2021
- Provided attentive care to animals, ensuring a secure and nurturing environment during owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained clean and safe spaces for pets, enhancing comfort and well-being throughout the care period.
- Prepared food and water according to pet owners' instructions to meet individual dietary needs.
Education
San Marcos High School
Santa Barbara, CA06-2027
Skills
- Ticket processing
- Customer service
- Guest relations
- Conflict resolution
- Cash handling experience
- Multitasking
- Flexible schedule
- Public communication
Volunteer work
- Maintained clean, neat, and operational facilities to serve program needs.
Timeline
Guest Services Ambassador
Santa Barbara Zoo
04.2026 - Current
Volunteer
Safety Town
07.2024 - 07.2024
Intern
Family School
04.2022 - 04.2022
Pet Sitter
Family/Friends
04.2021 - 05.2021
Babysitter
Family/friends
01.2021 - 03.2022
San Marcos High School