Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janaan Hamilton

Elkridge,MD

Summary

Outgoing employee, skilled in effective communication, and team collaboration. Fun-loving individual who brings infectious positive energy, and a smile to people's faces. Dedicated employee known for punctuality, excellent customer service, positive attitude, and reliability.

Overview

6
6
years of professional experience

Work History

Guest Services Specialist

National Aquarium in Baltimore
Baltimore, MD
01.2024 - Current
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Provided details and directions for area attractions.
  • Generated unique and innovative ideas to improve the overall quality of guest services.
  • Established membership loyalty, executing flawless customer service management.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.

Event Staff Member

Merriweather Post Pavilion
Columbia, MD
07.2021 - 08.2024
  • Greeted incoming guests, reviewed tickets, and directed patrons to where they wanted to go
  • Gave patrons first-rate service and support and worked to resolve all concerns to mutual satisfaction.
  • Communicated effectively with young children, parents, other adults, management and fellow team members to smoothly handle all guest and business needs.
  • Monitored all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.

Line Worker

Olive Garden
Columbia, MD
06.2019 - 04.2021
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Promoted customer satisfaction by preparing food according to standard assembly with modifications based on individual customer requirements.
  • Helped re-stocking various stations, including desserts and to-go
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained composure and work quality while under stress.
  • Gradually reduced waste of salad ingredients

Education

High School Diploma -

Long Reach High School
Columbia, MD
05.2019

Skills

  • Problem solving
  • Friendly, positive attitude
  • Flexible schedule
  • Precise
  • Ticket processing
  • Safety monitoring
  • Friendly, positive attitude
  • Conflict resolution
  • Cash handling
  • Membership programs
  • Employee training
  • Creativity

Timeline

Guest Services Specialist

National Aquarium in Baltimore
01.2024 - Current

Event Staff Member

Merriweather Post Pavilion
07.2021 - 08.2024

Line Worker

Olive Garden
06.2019 - 04.2021

High School Diploma -

Long Reach High School

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