Kenny Li
Las Vegas
Summary
Experienced in high-end hospitality and customer service environments, with a proven track record of handling guest inquiries and resolving complaints effectively. Demonstrated strong communication skills and adaptability in diverse situations, thriving in fast-paced settings. Contributed significantly to enhancing guest experience and satisfaction levels in previous roles. Committed to maintaining high standards of service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services Specialist
MGM Resorts | TCOLV
Las Vegas
02.2024 - Current
- Responding to phone calls and addressing guest inquiries promptly.
- Resolved guest inquiries and complaints to enhance overall satisfaction.
- Collaborated with various departments to maintain high levels of guest satisfaction.
- Provided support for guest billing inquiries, ensuring clarity and efficiency.
Barista (Shift Lead)
Sharetea
Las Vegas
06.2022 - 01.2024
- Supervised and led team members to enhance performance and productivity.
- Trained newly hired team members for efficient onboarding and integration.
- Managed quality control processes for product shipments to ensure compliance.
- Performed data entry of product inventory to maintain accurate records.
- Resolved customer issues and concerns to improve satisfaction levels.
- Handled financial transactions to ensure accuracy and accountability.
Education
Advanced Diploma -
Amplus Academy
Las Vegas, NV05-2022
Some College (No Degree) -
University of Las Vegas
Las VegasSkills
- Problem solving
- Documentation and reporting
- Attention to detail
- Effective communication
- Computer proficiency
- Team collaboration
Certification
- Food Manager Card
- Food Handler Card
Languages
English, Minimal Cantonese, Minimal Mandarin
Timeline
Guest Services Specialist
MGM Resorts | TCOLV
02.2024 - Current
Barista (Shift Lead)
Sharetea
06.2022 - 01.2024
Advanced Diploma -
Amplus Academy
Some College (No Degree) -
University of Las Vegas
Similar Profiles
Anna KurosawaAnna Kurosawa
Spa Host at Park MGM (MGM Resorts)Spa Host at Park MGM (MGM Resorts)
Anna KurosawaAnna Kurosawa
Spa Host at Park MGM (MGM Resorts)Spa Host at Park MGM (MGM Resorts)
John BatezelJohn Batezel
Casino Floor Supervisor/Scheduler/Floor Manager at MGM Resorts/MGM GrandCasino Floor Supervisor/Scheduler/Floor Manager at MGM Resorts/MGM Grand
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice