Anna Thigpen
Ottumwa,IA
Summary
Dynamic and customer-focused professional with extensive experience at Walmart and McDonald's. Proven ability in retail transactions and product restocking, enhancing customer satisfaction through exceptional service. Strong team contributor with excellent time management skills, consistently maintaining high standards in fast-paced environments. Committed to optimizing front-end performance and driving sales success.
Overview
5
5
years of professional experience
Work History
Front End Associate
Walmart
2024.07 - Current
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Collaborated with team members to restock shelves and ensure product availability.
- Operated point-of-sale system for efficient transaction processing and customer service.
- Assisted customers by providing product information and resolving inquiries.
- Participated in training sessions to develop knowledge of store policies and procedures.
- Supported promotional activities by setting up displays and assisting with inventory management.
- Adapted quickly to changing tasks while maintaining a positive attitude in fast-paced environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
Crew Member
Mcdonalds
2020.08 - 2023.11
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register accurately, handling transactions efficiently to minimize wait times.
- Assisted team members in food preparation and assembly, adhering to safety and cleanliness standards.
- Maintained inventory levels, restocking items as needed to ensure smooth operations during peak hours.
- Engaged in training new employees on operational procedures and best practices for efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Ottumwa High School
Ottumwa, IASkills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Team contribution
- Retail transactions
- Merchandising and display assembly
Timeline
Front End Associate
Walmart
2024.07 - Current
Crew Member
Mcdonalds
2020.08 - 2023.11
Ottumwa High School