Anna Thompson Jones
Palmyra,IN
Summary
- Since 2008, I have held positions including Personal Care Attendant, Scheduler, Trainer, Quality and Assurance Director, and SICIL Program Director. These roles have provided a comprehensive understanding of our organizations' history, structure, and how each program addresses community social service needs. I am well-versed in the reasons for the legal separation of The Solutions Center and The Solutions Center Group, to support our three current programs.
- Personable professional committed to managing and tracking program components to meet set objectives. Extensive experience upholding quality standards to drive program growth. Recognized for wisdom and experience earned during a several-year career in program development and delivery. I consistently exceed performance indicators, and I have strengthened our statewide presence.
- Through active involvement in Independence Indiana, I work with colleagues across the state to develop best practices, improve data and reporting consistency, and advance advocacy for Indiana’s independent living network. During my tenure, I have also achieved my educational goals, further preparing me to serve as executive director at The Solutions Center, and The Solutions Center Group.
Note: Independence, Indiana, consists of seven of the ten Centers for Independent Living in Indiana.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
SICIL Program Director
The Solutions Center
Mitchell, IN
02.2022 - Current
- Consistently exceeds key performance indicators while achieving all reporting deadlines.
- Establishes and maintains strong partnerships with internal and external stakeholders to drive collaborative problem-solving.
- Consistently streamlines processes and implements innovative solutions to improve program efficiency.
Various Roles
The Solutions Center
Mitchell, IN
11.2008 - 02.2022
- Conducted regular audits of training materials to ensure alignment with best practices and home care program requirements.
- Collaborated with management to identify innovative solutions that streamlined orientation and reduced costs.
- Maintained high customer satisfaction through effective service coordination and communication strategies.
- Earned certifications, including Certified Red Cross Instructor from 2018 to 2022.
Education
Master of Science - Human Services with a concentration in Organizational and Social Services
Purdue University Global
West Lafayette, IN04.2025
Bachelor of Science - Human Services – Human Services Administration
Purdue University Global
West Lafayette, IN01.2024
Associate of Science - Human Services – Social Work
Ivy Tech Community College
Bloomington, IN12.2021
Skills
- Organizational leadership
- Customer service excellence
- Microsoft Office proficiency
- Cilsuite expertise
- Strategic planning
- Compliance oversight
- Partnership development
- Team collaboration
- Stakeholder engagement
- Strategic analysis
- Risk management strategies
- Program planning
- Grant writing skills
- Implementation strategies
Certification
Human Services-Board Certified Practitioner (HS-BCP)
Accomplishments
• Restructured SICIL staff composition to streamline the operation and improve the service and image of SICIL.
• Supervises a team serving people with disabilities in 8 counties – Bartholomew, Brown, Crawford, Jackson, Lawrence, Monroe, Orange, and Washington.
• Generates bi-monthly, quarterly, and annual program performance reports.
• Implements a wellness and exercise fall prevention program for people with and without disabilities.
• Grant writing and implementation through collaboration with previous SIAGS Director and in the writing, receiving and implementation of the Cool Seniors Grant as SICIL Program Director.
• Supervises a team serving people with disabilities in 8 counties – Bartholomew, Brown, Crawford, Jackson, Lawrence, Monroe, Orange, and Washington.
• Generates bi-monthly, quarterly, and annual program performance reports.
• Implements a wellness and exercise fall prevention program for people with and without disabilities.
• Grant writing and implementation through collaboration with previous SIAGS Director and in the writing, receiving and implementation of the Cool Seniors Grant as SICIL Program Director.
Volunteer Experience
- February 2020 to present - Ambassador for legislative outreach, Alzheimer’s Impact Movement, part of the Alzheimer’s Association, Supporting individuals living with dementia and their families through advocacy and by building relationships with team leads, colleagues, and U.S. Representative's office staff.
- 2024 to present - Treasurer, Indiana Statewide Independent Living Council, INSILC, Safeguards organizational assets by monitoring adherence to ethical and fiduciary standards through expenditure reviews and invoice approvals.
Timeline
SICIL Program Director
The Solutions Center
02.2022 - Current
Various Roles
The Solutions Center
11.2008 - 02.2022
Master of Science - Human Services with a concentration in Organizational and Social Services
Purdue University Global
Bachelor of Science - Human Services – Human Services Administration
Purdue University Global
Associate of Science - Human Services – Social Work
Ivy Tech Community College