Summary
Overview
Work History
Education
Skills
Certification
Travel
Timeline
Generic

Anna Tompkins

Troy,OH

Summary

Dynamic professional with a proven track record in account management and customer service, notably at AVAY, LLC. Excelled in building client relationships and resolving issues, enhancing client retention. Skilled in teamwork and collaboration, with a knack for upselling and account servicing. Achieved significant improvements in client satisfaction and operational efficiency. Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager

AVAY, LLC
11.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Licensed Esthetician

JMAC
05.2021 - 10.2021
  • Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Discussed procedures and treatment options with clients.
  • Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
  • Recommended retail products for at-home use.
  • Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
  • Educated patients on treatment options.
  • Fostered friendly, warm, and exceptional customer experience.

Bay Host

Top Golf
01.2019 - 03.2020
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Answered guest questions with responses about menu, promotions and specials.
  • Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.

Education

High School Diploma -

Westerville Central High School
Westerville, OH
05.2016

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Goal-Oriented
  • Upselling
  • New account creation
  • Account servicing skills

Certification

Esthetician License

Dermaplane License

Travel

I went on a solo 4 month trip to Bali, Italy, Switzerland, and Greece. I stayed in hostels and connected with people from all around the world. During this time I gained trust for myself and learned I can do anything I put my mind to!

Timeline

Account Manager

AVAY, LLC
11.2021 - Current

Licensed Esthetician

JMAC
05.2021 - 10.2021

Bay Host

Top Golf
01.2019 - 03.2020

High School Diploma -

Westerville Central High School

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Anna Tompkins