Anna Van Hatten
Fargo
Summary
Dynamic sales professional with proven success at Express Clothing, excelling in team leadership and customer engagement. Skilled in Salesforce and relationship building, I enhanced store performance through strategic visual merchandising and effective sales presentations, driving significant increases in customer satisfaction and repeat business. Committed to achieving sales goals and motivating teams.
Developed valuable skills in fast-paced retail environment, including customer relationship management and strategic sales planning. Able to adapt quickly to new challenges and effectively leverage past experiences to contribute to new fields. Seeking to transition into new role where these transferable skills can be utilized to drive success
Overview
4
4
years of professional experience
Work History
Sales Associate Manager/Intern
Express Clothing
02.2024 - 08.2024
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Maintained accurate records of all transactions, inventory movements, and customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Recruited and hired new sales staff by coordinating advertisements of open positions and conducting interviews.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
Seasonal Sales Associate
H&M Clothing
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to achieve monthly sales targets.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Sales Associate
Target
03.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - Apparel, Retail Merchandising And Design
North Dakota State University
Fargo08-2024
Skills
- Customer engagement
- Meeting management
- Salesforce proficiency
- Sales team leadership
- Sales presentations
- Verbal and written communication
- Sales team training
- Staff management
- Solution selling
- Sales operations
- Relationship building
- Employee motivation
- Training and development
- Sales process
- Goal setting
- Sales reporting
- Sales planning
- Team oversight
- Excellent communication skills
- Sales engagement techniques
Timeline
Sales Associate Manager/Intern
Express Clothing
02.2024 - 08.2024
Seasonal Sales Associate
H&M Clothing
05.2022 - 08.2022
Sales Associate
Target
03.2020 - 01.2021
Bachelor of Arts - Apparel, Retail Merchandising And Design
North Dakota State University
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