Anna Vazquez

Professional Responsibilities

• Handle and resolve complex guest situations on a daily basis, maintaining a professional and empathetic attitude.
• Provide support to FOH (Front of House) and BOH (Back of House) team members in any operational or guest-related issues.
• Request and analyze guest feedback to identify opportunities for service improvement.
• Efficiently complete tasks and assignments delegated by management.
• Organize team initiatives that motivate staff to increase their earnings while simultaneously boosting overall sales (win–win strategy).
• Support the training and onboarding of new employees, reinforcing their knowledge and adherence to service standards.
• Foster a work environment based on respect, collaboration, and mutual consideration.
• Contribute innovative ideas and initiatives to the leadership team to optimize operations and enhance overall team performance.

Software Skills

HotSchedules | OpenTable | Freedom Pay | Aloha | MenuLink | Red Onion | STARS | Payday Portal

Professional Responsibilities

• Delivered exceptional customer service by efficiently managing and prioritizing tasks, especially during peak hours, ensuring each guest’s satisfaction.
• Anticipated guest needs through strong attention to detail, resulting in increased sales of multiple menu items.
• Ensured that every guest received personalized, professional, and attentive service, quickly and effectively resolving any issues.
• Maintained a proactive approach to continuously improve the customer experience, gathering feedback, observing consumption patterns, and adapting service to meet guest needs.
• Fostered a team environment where colleagues could support each other to provide excellent service, coordinating tasks and ensuring all quality standards were met.

Professional Responsibilities

• Excellent Customer Service by effectively prioritizing tasks, especially during peak hours.
• By being very observant I anticipated customers needs and increased the sale of many menu items.

Professional Responsibilities

• Improved office efficiency by streamlining document management and communication with government agencies, ensuring all critical correspondence was handled promptly.
• Managed the planning and execution of meetings and conferences, including room reservations, sending invitations, and coordinating with all involved parties.

Professional Responsibilities

• Led the Inter-Institutional Relations team, overseeing the drafting and publication of two daily press releases, ensuring accuracy and coordination with multiple state newspapers.
• Created and hosted a weekly radio program for 1 year and 10 months, reaching 50,000 listeners, featuring guests from public administration and promoting transparency in water service management.
• Successfully managed all institutional social media accounts, increasing the company’s presence and impact within the community.
• Planned, coordinated, and executed corporate and public outreach events across multiple cities, showcasing company projects and achievements and strengthening citizen engagement.
• Organized internal employee events, enhancing workplace climate, motivation, and team collaboration.
• Led management meetings, coordinating strategies and promoting efficiency in internal communication and decision-making.
• Supervised, coached, and provided continuous feedback to the team, fostering professional development and ensuring high-quality outputs.

Professional Responsibilities

• Personally assisted the Governor in all public and private events, ensuring logistics, protocol, and efficient coordination with various stakeholders.
• Participated in strategic communication meetings, drafting and reviewing emails, official letters, and press releases prepared by the State Press Department.
• Coordinated the Governor’s daily agenda, prioritizing tasks and supporting communication with different departments and external stakeholders.
• Oversaw and edited information sent to media outlets, ensuring accuracy, clarity, and consistency in institutional communication.
• Collaborated in planning and organizing high-level events, contributing to the success of public and private initiatives.
• Managed confidential and sensitive information, maintaining discretion and professionalism at all times.

• Accurately edited videotaped segments and live transmissions and reviewed the content, punctuation and grammar of articles
• Arranged interviews with witnesses and bystanders to gather information for stories.
• Found engaging stories within tight deadlines and analyzed the information received from various sources to find actual facts.