Anna Vera
Clarkesville,GA
Summary
Results-oriented professional with expertise in cash handling and team leadership. Recognized for delivering outstanding customer service and building lasting relationships. Ready to leverage experience in training and mentoring to enhance team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Server
Midtown Grill
Cornelia, GA
07.2021 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained knowledge of menu offerings, including daily specials and dietary restrictions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on restaurant policies, procedures, and effective service techniques.
- Managed cash handling accurately during transactions at point-of-sale system.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Bookkeeper
Ingles Markets Inc
Hartwell, GA
07.2019 - 06.2021
- Managed daily schedule for all cashiers in the store and the gas station attendant.
- Organized all tills for cashiers.
- Counted and reconciled tills at the end of cashier's shift.
- Created daily bank deposit.
- Helped customers with returns, exchanges or questions.
- Created new tills for next day.
- Cashiered when needed.
Food Server
Midtown Grill
Clarkesville, GA
06.2017 - 09.2019
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained knowledge of menu offerings, including daily specials and dietary restrictions.
- Collaborated with kitchen staff to ensure timely food preparation.
- Trained new servers on restaurant policies, procedures, and effective service techniques.
- Managed cash handling accurately during transactions at point-of-sale system.
Cashier
Ingles Markets Inc
Hartwell, GA
02.2017 - 06.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure optimal store presentation.
- Trained new cashiers on register operations and customer service standards.
- Implemented strategies to reduce checkout wait times during peak hours.
Manager on Duty/Front End Cashier
Dollar General Store
Hartwell, GA
09.2014 - 02.2017
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
- Assisted customers with returns or exchanges.
- Counted and reconciled cashier tills.
- Creating bank deposit.
- Organized inventory and maintained a clean store along side other co-workers.
Education
Bachelor of Science - Marketing Management/Business Administration
Liberty University
Lynchburg, VA06-2020
Skills
- Cash handling
- Team leadership
- Organizational skills
- Warm and friendly
- Professional attitude
- Customer service
- Relationship building
- Memory retention
- Multi-tasking
- Interpersonal communication
Certification
- Coursera Bookkeeping basics - January 19, 2025
- Coursera Tracking assets and sales - February 16, 2025
- Coursera Tracking expenses, liabilities, and equity - March 1, 2025
- Coursera Reconciling accounts and examining financial statements - March 28, 2025
I received the certificates after completing a 4-part bookkeeping course in the Coursera website.
Timeline
Food Server
Midtown Grill
07.2021 - Current
Bookkeeper
Ingles Markets Inc
07.2019 - 06.2021
Food Server
Midtown Grill
06.2017 - 09.2019
Cashier
Ingles Markets Inc
02.2017 - 06.2017
Manager on Duty/Front End Cashier
Dollar General Store
09.2014 - 02.2017
Bachelor of Science - Marketing Management/Business Administration
Liberty University