Anna West

• Cultivate strategic relationships with customers, vendors, partners, and external stakeholders to enhance collaboration.
• Drive revenue by cultivating successful client relations.
• Manage budgeting processes to align resource allocation with departmental priorities and corporate goals.
• Create annual budgets, monitor expenses, and manage financial operations.
• Analyze market trends to identify growth opportunities for urgent care services.
• Optimize supply chain to reduce materials costs and improve distribution.
• Negotiate contracts with suppliers and partners to secure advantageous terms, contributing to cost savings.
• Assess internal processes and systems for opportunities to improve operational efficiencies.
• Provide leadership and direction to the executive team in setting corporate objectives.

• Built and managed a referral pipeline by proactively engaging physicians, practice managers, and community decision‑makers to drive awareness and utilization of home health services.
• Delivered persuasive service presentations to providers, highlighting clinical value, workflow benefits, and patient outcomes to increase referral volume.
• Strengthened territory presence by maintaining consistent outreach, follow‑up, and relationship‑building across key accounts.
• Partnered with interdisciplinary clinical teams to align service offerings with provider needs, improving conversion of inquiries into active referrals.
• Leveraged CRM tools to track referral trends, manage account activity, and identify opportunities for growth within the territory.
• Educated patients and families on service options to support informed decision‑making and improve acceptance rates.
• Actively participated in local community groups and events to expand network reach and influence referral patterns at the city and county level.

• Managed customer accounts to maintain high service satisfaction and foster long-term relationships.
• Resolved customer inquiries and issues promptly and professionally.
• Responded promptly to customer complaints and requests for assistance, enhancing overall customer experience.
• Managed the collection of past due accounts ensuring that all payments are received within established guidelines.
• Coordinated with logistics teams to optimize fleet utilization and availability.
• Generated sales leads by researching potential customers through various online and offline sources.