Anna Wester
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Shift Lead
Nekter Juice Bar Inc.
09.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Manager
Albertsons - Starbucks
02.2022 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Responsibility of all product ordering
Shift Lead
Nekter Juice Bar Inc.
05.2020 - 02.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Education
Associate of Arts - General Studies
Glendale Community College
Glendale, AZ05.2026
GED -
Sandra Day O'connor High School
Glendale, AZ05.2016
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
Timeline
Shift Lead
Nekter Juice Bar Inc.
09.2023 - Current
Manager
Albertsons - Starbucks
02.2022 - 09.2023
Shift Lead
Nekter Juice Bar Inc.
05.2020 - 02.2022
Associate of Arts - General Studies
Glendale Community College
GED -
Sandra Day O'connor High School