Anna Whetzel
Marysville,OH
Summary
focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Front End Team Lead
Walmart
08.2023 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Maintained accurate records of sales and financial transactions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Daycare Worker
Barrington School
10.2021 - 05.2022
- Taught children to organize toys, wash hands, and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Maintained child-friendly environment with access to outdoor activities.
- Distributed food, napkins, and beverages in preparation for snack time.
- Meticulously sanitized toys and play equipment.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and other daily hygiene activities to support child development.
- Read stories, sang songs and facilitated creative play.
- Assisted in potty training and toilet hygiene.
Cashier
Walmart
05.2018 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
No Degree - Psychology
Post University
Waterbury, CT05.2026
High School Diploma -
Marysville High School
Marysville, OH05.2017
Skills
- Shift Checklists
- Accurate Money Handling
- Conflict Management
- Cash Register Operations
- Motivational Leadership
- Opening and Closing Procedures
- Cash Handling
- Problem-Solving Skills
- Time Management
- Customer Experience
- Refunds Exchanges and Adjustments
- Staff Management
- Fraud Prevention
- Team Supervision
Timeline
Front End Team Lead
Walmart
08.2023 - Current
Daycare Worker
Barrington School
10.2021 - 05.2022
Cashier
Walmart
05.2018 - 05.2020
No Degree - Psychology
Post University
High School Diploma -
Marysville High School